Archive has 102 results
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North Somerset Council (19 005 775)
Statement Closed after initial enquiries Transport 29-Aug-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to give the complainant a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Sheffield City Council (18 016 030)
Statement Upheld Transport 27-Aug-2019
Summary: Mrs X complained the Council wrongly refused to renew her blue badge. We find it failed to carry out an independent face-to-face mobility assessment as required by guidance and its policy. It has agreed to carry out an assessment and, as a result of another Ombudsman investigation, it is reviewing its approach and considering whether others are affected by this fault. It will also pay Mrs X £250 to remedy her time and trouble making this complaint. These are appropriate actions to remedy the injustice to Mrs X and prevent reoccurrence.
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London Borough of Lambeth (18 009 521)
Statement Upheld Transport 27-Aug-2019
Summary: Miss B complained the Council failed to properly assess her father for a blue badge. There was some fault in the process. The Council agreed to obtain some additional information and review its decision.
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Statement Closed after initial enquiries Transport 23-Aug-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint that the Council wrongly refused her a Blue Badge. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation.
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London Borough of Harrow (18 018 623)
Statement Closed after initial enquiries Transport 15-Aug-2019
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.
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Sheffield City Council (19 005 109)
Statement Upheld Transport 15-Aug-2019
Summary: We will not investigate Miss Q’s complaint about the Council’s assessment of her blue badge application. The Council has now renewed her blue badge. This is a fair remedy.
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London Borough of Harrow (19 004 393)
Statement Closed after initial enquiries Transport 01-Aug-2019
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.
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Statement Closed after initial enquiries Transport 01-Aug-2019
Summary: We will not investigate this complaint about the way the Council assessed Mrs Q for her blue badge renewal. After Mrs Q complained to us the Council renewed her blue badge following a fresh assessment. An investigation by us is unlikely to lead to a different outcome.
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Wakefield City Council (18 019 184)
Statement Not upheld Transport 29-Jul-2019
Summary: Mrs X complains the Council has decided not to renew her son’s (Mr Y’s) blue badge. There is no fault in how the Council reached its decision.
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West Sussex County Council (19 003 057)
Statement Closed after initial enquiries Transport 23-Jul-2019
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.