Sheffield City Council (19 005 109)

Category : Adult care services > Transport

Decision : Upheld

Decision date : 15 Aug 2019

The Ombudsman's final decision:

Summary: We will not investigate Miss Q’s complaint about the Council’s assessment of her blue badge application. The Council has now renewed her blue badge. This is a fair remedy.

The complaint

  1. The complainant, who I have called Miss Q, complained about Sheffield City Council’s assessment of her blue badge application, which it initially refused.

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The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if the Council has provided a fair remedy. (Local Government Act 1974, section 24A(6), as amended)

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How I considered this complaint

  1. I considered the information Miss Q and the Council provided.

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What I found

Key facts

  1. Miss Q had a blue badge for her car. She applied to renew her badge. The Council refused to renew her badge and upheld this decision when she appealed.
  2. Miss Q provided further evidence in support of her application. The Council later decided there had been an administrative error. It wrote to Miss Q saying her application had been successful.

Analysis

  1. The Council said there was an administrative error in its handling of Miss Q’s application to renew her blue badge. It has now approved her application. This is a fair remedy and so we will not investigate the complaint for this reason.

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Final decision

  1. We will not investigate this complaint because the Council has provided a fair remedy.

Investigator’s decision on behalf of the Ombudsman

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Investigator's decision on behalf of the Ombudsman

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