East Sussex County Council (19 007 217)

Statement Closed after initial enquiries Transport 03-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council dealt with an application to renew his Blue Badge. This is because there is not enough evidence of fault causing significant personal injustice. It is also unlikely an investigation by the Ombudsman would add anything to the Council’s response.

Sheffield City Council (18 017 471)

Report Upheld Transport 02-Oct-2019

Summary: Mrs B complains about the Council’s decision not to issue her a blue badge and its failure to offer her a face-to-face mobility assessment.

Derby City Council (19 000 642)

Statement Closed after initial enquiries Transport 01-Oct-2019

Summary: The Ombudsman will not investigate Mr B’s complaint concerning his blue badge and the issuing of a Penalty Charge Notice. This is because his daughter, who is acting as his representative, says matters have now been resolved with the Council.

North Somerset Council (19 001 540)

Statement Not upheld Transport 20-Sep-2019

Summary: The Council did not have sufficient detail at the time of Mr A’s application to award a Blue Badge under the new criteria. It was not at fault. Mr A can now reapply as the new criteria have come into force.

Nottinghamshire County Council (18 019 677)

Statement Not upheld Transport 18-Sep-2019

Summary: Miss D complains the Council refused her application for a blue badge. My provisional view is that there was no fault by the Council. It has offered to assess Miss D’s mobility and reconsider its decision.

Essex County Council (19 006 166)

Statement Closed after initial enquiries Transport 18-Sep-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to renew the complainant’s Blue Badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Harrow (19 005 100)

Statement Closed after initial enquiries Transport 17-Sep-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

Oxfordshire County Council (18 019 381)

Statement Upheld Transport 02-Sep-2019

Summary: Mrs X complained about the Council’s refusal of a blue badge. The Council is at fault for not explaining its reasons for refusing in its decision letter. This did not cause an injustice because Mrs X telephone the Council and it explained its reasons. The Council should review its processes to make sure it tells applicants the reasons for refusing a blue badge.

London Borough of Harrow (19 000 876)

Statement Not upheld Transport 02-Sep-2019

Summary: Mr X complains the Council did not assess him properly before it rejected his application and appeal for the renewal of his blue badge. He says its decision has stopped him leaving the house and has made him feel depressed. He wants it to reconsider his application and reinstate his badge. The Ombudsman has found the Council was not at fault because it considered Mr X’s application and appeal in line with the guidance issued by the Department for Transport.

Stockport Metropolitan Borough Council (19 005 389)

Statement Closed after initial enquiries Transport 02-Sep-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.