North Yorkshire County Council (18 007 188)

Statement Closed after initial enquiries Safeguarding 16-Jul-2019

Summary: The Ombudsman will not investigate this complaint about care provided to a woman by a care home, or the safeguarding investigation undertaken by a local authority. This is because it is unlikely an investigation by the Ombudsman would add anything to the investigations that have already been carried out by the organisations involved and other relevant agencies.

Royal Borough of Greenwich (19 002 607)

Statement Closed after initial enquiries Safeguarding 11-Jul-2019

Summary: The Ombudsman will not investigate this complaint about the actions of the Council’s safeguarding team. This is because the complaint is made late, and there are no good reasons to exercise the Ombudsman’s discretion to consider it now. Other complaints made by the complainant relate to her medical care, and are out of the Ombudsman’s jurisdiction.

London Borough of Waltham Forest (18 016 226)

Statement Upheld Safeguarding 05-Jul-2019

Summary: The Council failed to communicate properly with Ms A about the safeguarding concern she raised and it apologises for that. It agrees to recognise the distress to Mr X and his family further by a payment in acknowledgement. It has also agreed to waive the additional fees it levied for her father’s stay in residential care.

London Borough of Hillingdon (19 002 708)

Statement Closed after initial enquiries Safeguarding 02-Jul-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s decision to refer its concerns to the Office of the Public Guardian (OPG). This is because the injustice Mr A claims from the actions of the Council, is not significant enough to warrant an investigation by the Ombudsman.

Wokingham Borough Council (19 000 548)

Statement Closed after initial enquiries Safeguarding 24-Jun-2019

Summary: The Ombudsman will not investigate Mrs A’s complaint that her husband was neglected by his carer in 2016. This is because he could not add to the Council’s responses or make a finding of the kind Mrs A wants even if he investigated.

Darlington Borough Council (18 013 292)

Statement Not upheld Safeguarding 21-Jun-2019

Summary: Mr and Mrs X complain the Council mishandled a safeguarding concern involving them both. There is no fault in the actions of the Council. We have closed the case.

North Yorkshire County Council (17 015 975)

Statement Not upheld Safeguarding 21-Jun-2019

Summary: The complaint concerns the Council making safeguarding enquiries after Mr B had an injury. We do not find the safeguarding enquiries resulted from any fault by the Council.

Cambridgeshire County Council (18 009 290)

Statement Closed after initial enquiries Safeguarding 20-Jun-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s response to safeguarding concerns raised by the complainant. This is because there is nothing we could add to the previous investigation by the Council.

Essex County Council (18 018 443)

Statement Upheld Safeguarding 17-Jun-2019

Summary: The Council decided one to one observations were necessary to safeguard Mrs X from the risk of further self-harm. Mrs X complains the Council has refused to pay for the observations because she self-funds her care. The Ombudsman finds fault with the Council and the Council has agreed to pay back Mrs X.

Telford & Wrekin Council (18 013 539)

Statement Closed after initial enquiries Safeguarding 13-Jun-2019

Summary: The Ombudsman will not investigate Mr A’s late complaint about the Council’s actions in 2015. This is because Mr A could have come to the Ombudsman in 2015 if he was unhappy with the way he was treated by the Council or 2016 if he was concerned about his bin collection. It is unlikely any further investigation could add to the Council’s response. There is no good reason for the Ombudsman to disapply the law in this case.