Archive has 184 results
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Milton Keynes Council (18 014 219)
Statement Not upheld Other 11-Oct-2019
Summary: The Ombudsman has not investigated most of Mrs B’s complaints as they are out of time, relate to court proceedings, relate to another council or are out of the Ombudsman’s jurisdiction for another reason. There is no evidence of fault in the Council’s review of its decision that Mrs B has a single point of contact in her communications with the Council and in its offer of a carer’s assessment.
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Barchester Healthcare Homes Limited (18 007 068)
Statement Upheld Other 08-Oct-2019
Summary: Mrs B’s care was not in line with applicable care standards: there were no up to date care plans reflecting her needs and preferences and the records of her care were inadequate. The Care Provider has already apologised, reviewed procedures and offered a full refund to Mr B. This is an appropriate remedy.
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London Borough of Camden (19 007 700)
Statement Closed after initial enquiries Other 07-Oct-2019
Summary: Ms B complains about the Council’s decision that she is not eligible for support from its Community Learning Disabilities Service. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and it is unlikely an investigation will lead to a different outcome.
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Essex County Council (19 007 586)
Statement Closed after initial enquiries Other 04-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint. This is because we cannot investigate complaints about what happens in schools and colleges. The complaint is therefore outside our jurisdiction with no discretion to investigate.
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Statement Upheld Other 03-Oct-2019
Summary: The Ombudsman will not investigate this complaint about the way the Council responded to a safeguarding concern made by the complainant about his tenant. This is because the Council has provided a satisfactory remedy.
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Epping Forest District Council (19 007 057)
Statement Closed after initial enquiries Other 02-Oct-2019
Summary: The Ombudsman will not investigate this complaint about the cost of calls associated with a careline alarm system. This is because there is insufficient evidence of injustice.
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Statement Closed after initial enquiries Other 30-Sep-2019
Summary: The Ombudsman should not pursue this complaint about Mrs C’s move between care homes because there is insufficient evidence the Council’s alleged faults caused significant injustice so an investigation is not warranted.
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East Sussex County Council (19 007 371)
Statement Closed after initial enquiries Other 27-Sep-2019
Summary: Ms B complains about the behaviour of officers towards her when its Social Services team sought to communicate with a friend who she supports. The Ombudsman will not investigate the complaint because there are insufficient grounds to warrant an investigation.
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Telford & Wrekin Council (19 007 486)
Statement Closed after initial enquiries Other 26-Sep-2019
Summary: The Ombudsman cannot investigate this complaint. This is because it concerns matters that are the responsibility of the NHS.
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London Borough of Islington (18 013 688)
Statement Upheld Other 23-Sep-2019
Summary: Ms C complains about the lack of support and information she received from the Council when she had to deal with the estate of her recently deceased son. The Ombudsman found that some information Ms C received was confusing. There was also a delay by the Council in finalising her son’s account and dealing with her complaint. The Council has already apologised to Ms C and offered her a financial remedy of £200. It has also decided to develop an information leaflet for bereaved families. I am satisfied with the actions the Council has taken.