Garry and Jane Blake (19 005 359)

Statement Closed after initial enquiries Other 20-Aug-2019

Summary: The Ombudsman will not investigate this complaint about the Care Home. This is because the general matters raised are best addressed by another body such as the CQC and/or the local safeguarding unit.

Stockton-on-Tees Borough Council (19 006 624)

Statement Closed after initial enquiries Other 20-Aug-2019

Summary: The Ombudsman will not investigate this complaint about the Council not sending a letter to a hospital trust about Mr B’s reasonable adjustments. The complaint is late and Mr B has not provided an exceptional reason we should exercise discretion to investigate it.

City of Bradford Metropolitan District Council (18 011 599)

Statement Not upheld Other 12-Aug-2019

Summary: There was no fault in the decision to place an embargo on Company X.

Leicester City Council (19 004 262)

Statement Closed after initial enquiries Other 12-Aug-2019

Summary: The Ombudsman will not investigate this complaint that the Council failed to pay bills when it assisted the complainant with her finances in 2014. This is because it is a late complaint.

East Sussex County Council (19 004 330)

Statement Closed after initial enquiries Other 12-Aug-2019

Summary: The Ombudsman will not investigate this complaint that the Council’s social care team has failed to respond appropriately to reports from the complainant about his neighbour. This is because there is insufficient evidence of fault by the Council.

London Borough of Redbridge (18 014 086)

Statement Upheld Other 26-Jul-2019

Summary: The Council failed to always respond to requests from a care provider for extra support for one of the people using its service. The Council failed to always respond to requests for reviews of that person’s support plan. The care provider increased support, even though the Council had not assessed extra support was needed. Although the Council did not always reply to correspondence, when it did complete reviews it did not find extra support was required, so will not pay for the additional support the care provider put in place. I find communication was poor, so raised the care providers expectations. The Council will apologise, pay £250 and remind staff to respond in a timely and thorough way.

Leeds City Council (18 015 924)

Statement Upheld Other 24-Jul-2019

Summary: The Council apologised for forgetting to tell Mr X about arrangements to attend an exhibition of visual aids but will make a small payment in recognition that this may have lost him the opportunity to find useful products. It has now provided a low-level light with magnifier for him. There is no evidence the Council dealt differently with Mr X because of his complaint although he complains staff would not enter his house because of the building works.

Devon County Council (19 000 740)

Statement Closed after initial enquiries Other 16-Jul-2019

Summary: The Ombudsman cannot investigate Miss X’s complaint about the Council’s actions in its role as Deputy, because it lies outside his jurisdiction. Complaints about Deputies are considered by the Office of the Public Guardian.

Kent County Council (18 019 110)

Statement Not upheld Other 15-Jul-2019

Summary: Mr X complains about the Council’s decision not to share information about his partner’s whereabouts with him. The Ombudsman has discontinued his investigation. This is because Mr X is not a suitable representative to bring the complaint.

Devon County Council (19 002 510)

Statement Closed after initial enquiries Other 11-Jul-2019

Summary: The Ombudsman will not investigate Mrs B’s complaint about the Council’s refusal to investigate her concerns under its statutory processes. This is because where he is not investigating the substantive matters, he will not usually consider how a Council has considered the complaint. That is the case here.