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Housing archive 2018-2019


Archive has 673 results

  • London Borough of Hounslow (18 009 953)

    Statement Closed after initial enquiries Homelessness 29-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about bed bugs because there is insufficient evidence of fault by the Council.

  • London Borough of Haringey (17 017 941)

    Report Upheld Homelessness 29-Mar-2019

    Summary: Ms B complains that, when the Council provided accommodation at Property X and Property Y when she and her family were homeless, the Council did not deal properly with her requests to review each property's suitability and failed to deal properly with disrepair at both properties.

  • London Borough of Wandsworth (18 000 878)

    Statement Closed after initial enquiries Allocations 29-Mar-2019

    Summary: Mr X complained about the Council's assessment of his housing application. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault in the Council's assessment of his housing need.

  • Thurrock Council (18 009 509)

    Statement Upheld Other 29-Mar-2019

    Summary: The Council repeatedly sent correspondence to Mr X about a property he owned when he had notified it to send correspondence to the managing agents he had instructed to look after the property. The Council also incorrectly disclosed his name and address to his tenant. The Council was at fault and it has agreed to apologise to Mr X and pay him £100 to reflect his time and trouble and for the frustration caused.

  • London Borough of Redbridge (18 009 059)

    Statement Closed after initial enquiries Allocations 28-Mar-2019

    Summary: We will not investigate this complaint about the suitability of the temporary accommodation the Council offered Mrs Q. This is because she had a right of appeal to the County Court.

  • Waveney District Council (18 010 770)

    Statement Not upheld Allocations 28-Mar-2019

    Summary: There is no fault in the Council's decision to suspend Mrs X's housing application.

  • Liverpool City Council (18 013 899)

    Statement Closed after initial enquiries Allocations 28-Mar-2019

    Summary: Miss X complained about the Council's failure to allocate her a suitable property after it decanted her several years ago from her Council home. The Ombudsman cannot investigate this complaint. This is because Miss X is a council tenant who was moved to a temporary property under a decant scheme. This falls within the remit of the Housing Ombudsman service and is outside our jurisdiction.

  • Brighton & Hove City Council (18 017 404)

    Statement Closed after initial enquiries Allocations 27-Mar-2019

    Summary: Miss X complained about the Council's decision not to accept her onto its Housing Register following a review of her application. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • London Borough Of Brent (18 017 237)

    Statement Closed after initial enquiries Homelessness 26-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about a few weeks when the complainant had to pay rent on two homes. This is because there is insufficient evidence of fault by the Council and because it is unlikely an investigation would lead to a different outcome.

  • Birmingham City Council (18 007 952)

    Statement Upheld Allocations 26-Mar-2019

    Summary: Miss B complains the Council did not consider properly her application to the housing register. She says it disregarded her medical evidence. The Council did not say why it would not accept Miss B's explanations of why the address on the GP's letter was different to her home address. The Council will, within the next six weeks, apologise to Miss B and consider a fresh application from her.