Mr X complains the Council has failed to consider medical evidence he provided showing he requires two bedroom accommodation due to his medical condition. Mr X says the Council agreed to review his housing application but it has never informed him of the outcome.
The Ombudsman found fault found causing injustice.
The Council has agreed to:
- carry out a fresh review of its decision regarding Mr X’s medical priority and request for two bedroom accommodation and issue Mr X with a decision. The decision letter should explain the reasons for the Council’s decision;
- pay Mr X £250 for the distress caused by the delay and his time and trouble pursuing this complaint.
If the Council decides to award Mr X medical priority this should be backdated to 2 May 2017.
Ombudsman satisfied with the council's response: 15 August 2018