London Borough of Croydon (16 017 593)

Category : Housing > Allocations

Decision : Upheld

Decision date : 26 Apr 2018


Mr X complains the Council has failed to consider medical evidence he provided showing he requires two bedroom accommodation due to his medical condition. Mr X says the Council agreed to review his housing application but it has never informed him of the outcome.


The Ombudsman found fault found causing injustice.


The Council has agreed to:

  • carry out a fresh review of its decision regarding Mr X’s medical priority and request for two bedroom accommodation and issue Mr X with a decision. The decision letter should explain the reasons for the Council’s decision;
  • pay Mr X £250 for the distress caused by the delay and his time and trouble pursuing this complaint.

If the Council decides to award Mr X medical priority this should be backdated to 2 May 2017.

Ombudsman satisfied with the council's response: 15 August 2018

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