London Borough of Croydon (16 017 593)

Category : Housing > Allocations

Decision : Upheld

Decision date : 26 Apr 2018

Summary

Mr X complains the Council has failed to consider medical evidence he provided showing he requires two bedroom accommodation due to his medical condition. Mr X says the Council agreed to review his housing application but it has never informed him of the outcome.

Finding

The Ombudsman found fault found causing injustice.

Recommendations

The Council has agreed to:

  • carry out a fresh review of its decision regarding Mr X’s medical priority and request for two bedroom accommodation and issue Mr X with a decision. The decision letter should explain the reasons for the Council’s decision;
  • pay Mr X £250 for the distress caused by the delay and his time and trouble pursuing this complaint.

If the Council decides to award Mr X medical priority this should be backdated to 2 May 2017.

Ombudsman satisfied with the council's response: 15 August 2018

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