Archive has 180 results
Statement Closed after initial enquiries Homelessness 29-Mar-2019
Summary: The Ombudsman will not investigate this complaint about bed bugs because there is insufficient evidence of fault by the Council.
Report Upheld Homelessness 29-Mar-2019
Summary: Ms B complains that, when the Council provided accommodation at Property X and Property Y when she and her family were homeless, the Council did not deal properly with her requests to review each property's suitability and failed to deal properly with disrepair at both properties.
Statement Closed after initial enquiries Homelessness 26-Mar-2019
Summary: The Ombudsman will not investigate this complaint about a few weeks when the complainant had to pay rent on two homes. This is because there is insufficient evidence of fault by the Council and because it is unlikely an investigation would lead to a different outcome.
Statement Upheld Homelessness 22-Mar-2019
Summary: Mr C and Ms C say the Council failed to provide them with suitable temporary accommodation within borough. There is no evidence fault by the Council delayed the offer of accommodation within borough.
Statement Upheld Homelessness 21-Mar-2019
Summary: The Ombudsman found fault on Ms D's complaint against the Council that it failed to deal with her homeless applications and complaint properly. The Council failed to treat some of her housing register applications as homeless applications. The fault did not cause her an injustice. It also failed to communicate properly with her about her formal complaint. The agreed action remedies the injustice this caused.
Statement Upheld Homelessness 20-Mar-2019
Summary: there was fault in the way the Council communicated with Mr X when it was assisting him as a homeless person during the relief duty period. It also took too long to pass on his concerns about overcrowding and fire safety in his former rented accommodation to its private sector housing enforcement team. However, these faults did not cause Mr X an injustice and so we have completed the investigation.
Statement Upheld Homelessness 20-Mar-2019
Summary: Miss C complains about the way the Council dealt with her homelessness application which she says meant she missed out on housing opportunities; remained in unsuitable accommodation for longer than necessary and lost belongings. The Ombudsman has found fault by the Council in the time taken to accept and deal with Miss C's application and the information it provided about her possessions. The Ombudsman considered the Council's actions of an apology and £500 went some way to providing a remedy but recommended a further £500 and service improvements.
Statement Upheld Homelessness 18-Mar-2019
Summary: The Council was at fault for not properly dealing with Miss M's complaints about defects with her temporary accommodation. Miss M has been raising concerns with the Council, property owner and management agent for the last two years and feels no one has taken responsibility for resolving the issues. This has caused Miss M frustration and inconvenience. The Council has agreed to make an apology, financial remedy and service improvements for not getting the problems resolved sooner.
Statement Not upheld Homelessness 18-Mar-2019
Summary: The Ombudsmen find no fault with the care and support provided by a Council, Trust and CCG to meet the complainant's health and social care needs. Similarly, the Ombudsmen find no fault with the Council's handling of the complainant's homelessness applications.
Statement Upheld Homelessness 15-Mar-2019
Summary: Miss B complains that the Council did not provide suitable housing when her family were made homeless. Miss B says the family has been forced to stay with relatives in overcrowded conditions and this is affecting their health. We find the Council delayed taking a homelessness application and offering Miss B interim accommodation. But, this is unlikely to have caused Miss B an injustice because she later refused the Council's offers of housing. We have not investigated Miss B's complaint that the Council's offer of temporary accommodation was not suitable. This is because Miss B may put in an appeal to the county court.