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Education archive 2018-2019


Archive has 759 results

  • Derbyshire County Council (18 012 867)

    Statement Upheld School transport 29-Mar-2019

    Summary: Mr B complains that the Council has not dealt with his school transport appeal properly. The Council did not follow its policy or the Statutory Guidance and did not give a detailed written explanation of the considerations made by the appeals panel. This has left Mr B with uncertainty that his appeal was properly considered. The Council should reconsider the stage 2 appeal, provide a detailed written explanation and review its school transport policy.

  • Cornwall Council (18 014 581)

    Statement Not upheld School transport 29-Mar-2019

    Summary: Mrs T complained the Council had failed to provide home to school transport for her child, V, which she thought was unfair. There is no evidence of fault.

  • London Borough of Croydon (18 003 988)

    Statement Upheld Special educational needs 29-Mar-2019

    Summary: Ms B complains that the Council did not provide appropriate special educational needs provision for her son. Ms B also complains that the Council wrongly started child protection proceedings. We have not investigated some of Ms B's complaints, including her complaint about child protection proceedings. The Council was not at fault for most of the matters complained about. The Council was at fault for not amending Ms B's son's EHC Plan when it made changes to his provision. But, we cannot say on balance this caused Ms B and her son an injustice.

  • Bournemouth Borough Council (18 017 482)

    Statement Closed after initial enquiries Other 28-Mar-2019

    Summary: The Ombudsman will not investigate Mr A's complaint that Council officers bullied her and caused the closure of her business. It is unlikely that investigation would find that the Council's actions have caused Mrs A an injustice.

  • Wiltshire Council (18 014 048)

    Statement Upheld School transport 28-Mar-2019

    Summary: Miss V complained the Council failed to ensure her child, W, was safe on home to school transport. There is evidence of fault and the Council has been asked to apologise and to amend its procedures.

  • Warwickshire County Council (18 017 221)

    Statement Closed after initial enquiries Other 28-Mar-2019

    Summary: An ex-governor of a school complained that the Council acted unfairly and unprofessionally in intervening regarding the management of the school. But the Ombudsman cannot investigate this matter because the law prevents us considering complaints about the internal management of schools.

  • Kent County Council (18 019 066)

    Statement Closed after initial enquiries School admissions 27-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's complaint that the Council was at fault in refusing her appeal for a school place for her daughter. This is because it is unlikely we would find fault on the Council's part.

  • Stoke-on-Trent City Council (18 003 499)

    Statement Upheld Special educational needs 27-Mar-2019

    Summary: Mrs X complained the Council and Trust failed to ensure the support set out in her son, B's, Education, Health and Care Plan during the 2017-18 school year was provided. She also complained the Council failed to involve her in planning the help B needed. The Council was at fault when it twice failed to issue the NHS Clinical Commissioning Group with a copy of B's Plan. However, B did not suffer an injustice because he received the Occupational Therapy specified in his assessment of his needs. The Council was also at fault when it included support in B's Plan which it did not consider B needed, took too long to issue B's amended final Plan and incorrectly advised Mrs X that it could not consider her complaint. However, these faults did not cause Mrs X or B a significant injustice. There was no fault in the Trust's actions.

  • East Sussex County Council (18 007 733)

    Statement Upheld School transport 27-Mar-2019

    Summary: Mrs C complains the Council will not provide home to school transport for her daughters. Mrs C says she lives in a rural area with no public transport. The Ombudsman finds fault in the appeal for Mrs Y's daughters. The Council has agreed to hold a fresh appeal for her younger daughter and review its appeal procedure.

  • City Of Bradford Metropolitan District Council (18 016 842)

    Statement Closed after initial enquiries School transport 27-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's complaint that the Council is at fault in refusing her application and appeal for free school transport for her daughter. It is unlikely we would find fault on the Council's part.