Archive has 16 results
-
Report Upheld School transport 13-Mar-2019
Summary: Mrs B complained to us in 2016 about the Council’s decision to refuse her younger daughter, C, home to school transport to the secondary school that she attends (reference: 16 008 920). We found that the Council’s policy did not comply with the Home to school travel and transport guidance, and it should have offered C home to school transport. The Council agreed to provide home to school transport for C to her present school from the date of our decision; reimburse Mrs B for the actual home to school transport costs she incurred for C from September 2016 (up to a maximum of £700); and maintain its current Home to School Transport Policy for the present but review it within three months in light of our guidance. Mrs B complains that the Council has failed to carry out the agreed actions.
-
Surrey County Council (18 005 886)
Report Upheld Special educational needs 08-Feb-2019
Summary: Mr X complains the Council took 18 months between July 2015 and January 2017 to issue a final Education Health and Care (EHC) Plan for his disabled son, Y. This delayed his right of appeal against the EHC Plan and prevented Y from receiving the correct provision for 15 months longer than necessary. The Council also knew about missing occupational therapy (OT) provision for Y six months earlier than it claimed, forcing Mr X to chase the matter for longer than necessary. Finally, the Council sought to restrict Mr X’s communications when it had no good reason to do so. This caused him avoidable frustration, more so as the Council had previously failed to communicate with him properly in a complaint (reference 15 003 601) where we found it had denied Y free home-to-school transport for six months in 2015.
-
Report Upheld Special educational needs 23-Jan-2019
Summary: Miss X complains the Council has failed to provide her son with a suitable full time education since he was excluded from Primary School in October 2015. She says there were delays in the Council assessing her son’s educational needs and it sent him to a school some distance away and failed to provide help with transport costs.
-
Suffolk County Council (17 009 618)
Report Upheld Special educational needs 18-Jan-2019
Summary: Ms M complained the Council delayed in providing her daughter with suitable full-time education and it was unaware of what provision was available in its area and surrounding areas.
-
Norfolk County Council (17 007 085)
Report Upheld Special educational needs 31-Oct-2018
Summary: Miss X complains about the Council’s delay in issuing her son’s Education, Health and Care (EHC) Plan and its failure to provide him with suitable education provision.
-
Norfolk County Council (18 003 453)
Report Upheld Special educational needs 31-Oct-2018
Summary: Mrs X complains about the Council’s failure to provide her son with suitable education provision and delay in issuing his Education, Health and Care (EHC) Plan.
-
West Sussex County Council (17 008 448)
Report Upheld Alternative provision 23-Oct-2018
Summary: Mrs X complains that the Council failed to provide appropriate support and education for her daughter when she refused to go to school because of high levels of anxiety, but instead took action against her for non-attendance.
-
Surrey County Council (18 005 543)
Report Upheld Special educational needs 23-Oct-2018
Summary: Mr B complains the Council failed properly to provide the agreed remedy for his previous complaint to the Ombudsman.
-
Gateshead Metropolitan Borough Council (16 019 471)
Report Upheld School transport 03-Oct-2018
Summary: Mr and Mrs B complain the Council wrongly refused to provide free home to school transport for F, a child they foster for the Council. F is subject of a Full Care Order, has special needs and attends a special needs school.
-
Kirklees Metropolitan Borough Council (17 019 805)
Report Upheld Special educational needs 13-Sep-2018
Summary: Mrs X complains the Council failed to provide all the support specified in her son’s Statement of Educational Need.