Mrs X complains the Council failed to provide all the support specified in her son’s Statement of Educational Need.
The Ombudsman upheld the complaint and found fault causing injustice.
To remedy the injustice caused,the Council has agreed to pay Mrs X:
- £200 for the unnecessary distress and time and trouble caused in having to bring a third complaint to us;
- £400 for the term and a half of applied behavioural analysis Z missed from September 2017 to February 2018; and
- £400 to acknowledge the cumulative effect on Z of the extended period the Council failed to provide the complete package of support specified in his
Within three months of our final decision, the Council should also review the procedures it uses to monitor and ensure delivery of special educational provision. It should report to the Ombudsman on its findings and action taken.
Ombudsman satisfied with Council's response: 31 January 2019.