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Other archive 2017-2018


Archive has 161 results

  • Liverpool City Council (17 012 969)

    Statement Upheld Other 29-Mar-2018

    Summary: Mrs X complains about the standard of care she received during a brief stay at care home run by the Council. The Ombudsman considers care home staff could have treated Mrs X and her belongings in a more respectful way and that it should also have checked on her recovery after she left the home early. For this reason, he recommended the Council apologise to her, pay her £75 in recognition of the distress caused to her and the damage to her belongings and that it contact her to see if she requires any care of support. The Council agreed.

  • Sanctuary Care Limited (17 016 409)

    Statement Closed after initial enquiries Other 26-Mar-2018

    Summary: The Ombudsman cannot investigate Mrs X's complaint about Sanctuary Care Ltd. This is because her complaint is not about adult social care but about housing matters.

  • Derby City Council (17 018 240)

    Statement Closed after initial enquiries Other 22-Mar-2018

    Summary: The Ombudsman cannot investigate Ms A's complaint about charging for an intercom service she does not want. This is because the Ombudsman cannot investigate tenancy agreements or the actions of landlords.

  • Tameside Metropolitan Borough Council (17 012 424)

    Statement Not upheld Other 22-Mar-2018

    Summary: Mr K complains the Council did not involve him in the process which saw his father admitted to a nursing home. The Ombudsman has found the Council acted in accordance with the Mental Capacity Act 2005 and was not at fault in how it managed this process. In addition, it was not at fault when it dealt with the referral of an independent advocate.

  • Calderdale Metropolitan Borough Council (17 018 657)

    Statement Closed after initial enquiries Other 21-Mar-2018

    Summary: The Ombudsman will not investigate Mrs B's complaint that the Council failed to appropriately investigate complaints a service provider made against her daughter. The complaint is late and there are no good reasons for us to exercise our discretion and now investigate.

  • Dorset County Council (17 004 490)

    Statement Upheld Other 20-Mar-2018

    Summary: There was fault in the way the Council provided support to Ms B and failed to properly revise its care plan following a mental capacity assessment. This meant Ms B's needs were not always met. The Council has agreed to review Ms B's needs.

  • London Borough of Tower Hamlets (17 009 392)

    Statement Not upheld Other 20-Mar-2018

    Summary: Mrs B has complained that the Council wrongly refused her application for a personalised disabled bay. The Ombudsman has found no substantive fault in the way the Council considered her application, so he cannot question its decision.

  • Wakefield City Council (17 017 824)

    Statement Closed after initial enquiries Other 20-Mar-2018

    Summary: The Ombudsman will not investigate Mr and Mrs B's complaint that the Council failed to manage and monitor its approved contractors list for carrying out Disabled Facility Grants work. This is because it is unlikely an investigation would find fault or we could add to any previous investigation by the Council.

  • Life Works Community Limited (17 018 261)

    Statement Closed after initial enquiries Other 20-Mar-2018

    Summary: The Ombudsman cannot investigate Mr X's complaint about what happened during an alcohol rehabilitation programme. This is because Lifeworks Community Ltd is not an adult social care provider.

  • Oxfordshire County Council (17 018 305)

    Statement Closed after initial enquiries Other 19-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about lost minutes of a meeting. This is because the Office of the Information Commissioner is better placed to consider the complaint.