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Category : Adult care services > Other

Decision : Upheld

Decision date : 28 Sep 2017


A man was not provided with a suitable chair to meet his needs after an OT assessment.

The complaint

Mrs D complains the Council failed to provide her husband with a chair to meet his assessed needs before he died in November 2016, despite identifying his need for a chair in February 2016.


The Ombudsman upheld the complaint and found fault causing injustice.


To remedy the injustice caused the Council has agreed to:

  • apologise to Mrs D for the faults we have identified;
  • pay her £750 for the distress it has caused her and the time and trouble it has put her to in pursuing her complaint;
  • take action to ensure officers manage their work effectively and without delay; and
  • produce a schedule for filling Occupational Therapist vacancies as soon as possible

Ombudsman satisfied with Council's response: 15 January 2018.

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