A man was not provided with a suitable chair to meet his needs after an OT assessment.
Mrs D complains the Council failed to provide her husband with a chair to meet his assessed needs before he died in November 2016, despite identifying his need for a chair in February 2016.
The Ombudsman upheld the complaint and found fault causing injustice.
To remedy the injustice caused the Council has agreed to:
- apologise to Mrs D for the faults we have identified;
- pay her £750 for the distress it has caused her and the time and trouble it has put her to in pursuing her complaint;
- take action to ensure officers manage their work effectively and without delay; and
- produce a schedule for filling Occupational Therapist vacancies as soon as possible
Ombudsman satisfied with Council's response: 15 January 2018.