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Domiciliary care archive 2017-2018

Archive has 149 results

  • Angels Care at Home Limited (17 010 250)

    Statement Upheld Domiciliary care 29-Mar-2018

    Summary: Miss X complains that Angels Care at Home unfairly terminated its contract to provide care to her. Angels Care at Home was entitled to end its care provision to Miss X but it did not provide care during the notice period which left Miss X immediately without care. Angels Care at Home should remedy this injustice to Miss X by apologising to her and refunding the care charges for the two week notice period.

  • Solihull Metropolitan Borough Council (17 007 577)

    Statement Upheld Domiciliary care 29-Mar-2018

    Summary: Mrs X complains the Council was fault in the way it provided a domiciliary care package to her father, Mr Y. The Council has accepted it was at fault. It has apologised to Mrs X and offered to reduce outstanding care costs by £1000 to remedy the distress caused by the inadequate care. It has also offered a payment in recognition of Mrs X's time and trouble in pursuing her complaint.

  • Holly Rise Consultants Ltd (17 017 989)

    Statement Upheld Domiciliary care 28-Mar-2018

    Summary: The Ombudsman will not investigate Mr D's complaint that the Care Provider failed to put the appropriate level of care in place and overcharged him. The Care Provider has offered to waive the outstanding amount. The Ombudsman is satisfied with these actions and could not provide Mr D with a different outcome.

  • Lancashire County Council (17 010 886)

    Statement Upheld Domiciliary care 26-Mar-2018

    Summary: The Care Provider acting on behalf of the Council, failed to document reviews where it says Mrs X agreed to change her call times. This caused Mrs X uncertainty over what was agreed. There was also fault when it applied Mrs X's signature to a typed up care plan without giving her the opportunity to review it first. There was no fault in the way it used an electronic system to record the care plan and other care records. The Care Provider has already agreed to ensure it keeps records of reviews. The Council has agreed to apologise to Mrs X and her daughter Mrs Y to acknowledge the frustration caused by the faults and the Care Provider should ensure service users have an opportunity to comment on the accuracy of a care plan before their signature is applied to it.

  • Universal Care Limited (17 013 406)

    Statement Upheld Domiciliary care 22-Mar-2018

    Summary: Mrs J complains Universal Care wrongly charged for her father's care while he was in hospital. Universal Care did not check whether her mother wanted to give notice to cancel her husband's care while he was in hospital. It needs to apologise for this failure and make sure its staff do this in future.

  • Yorkshire Care and Support Services Limited (17 010 646)

    Statement Not upheld Domiciliary care 22-Mar-2018

    Summary: Mrs B complains about the services provided by Yorkshire Care and Support Services, YCSS, to her mother, Mrs C. She further complains about the way YCSS responded to her complaints. There was fault by YCSS in failing to respond to the complaint by Mrs B about the tablet dispenser. There was no fault in the care provided to Mrs C.

  • Clientsinfocus Limited (17 013 428)

    Statement Not upheld Domiciliary care 19-Mar-2018

    Summary: Mrs X complains a care agency was negligent as it cancelled the wrong call to her father, Mr Y, causing him to fall, break his back and resulted in a deterioration of his health. The Ombudsman is discontinuing his investigation into the complaint as Mrs X is complaining too late. And the courts are better placed to consider Mrs X's allegation of negligence by the care agency.

  • Liverpool City Council (16 009 383)

    Statement Upheld Domiciliary care 15-Mar-2018

    Summary: The Council was at fault as care agencies acting on its behalf failed to keep proper records of Mr A's care or to properly monitor the service he received after safeguarding investigations revealed failings. The Council will apologise, carry out monitoring for three months and make payments of £500 each to two sisters who have complained on his behalf as well as reducing his arrears by £500.

  • Essex County Council (17 001 869)

    Statement Closed after initial enquiries Domiciliary care 15-Mar-2018

    Summary: The Ombudsmen will not investigate complaints about the care provided to a woman because it is unlikely that an investigation would achieve a meaningful outcome.

  • London Borough of Hillingdon (17 008 394)

    Statement Upheld Domiciliary care 15-Mar-2018

    Summary: The Council failed to deal properly with the transfer of responsibility for Mrs Y's care from its Reablement team to a care agency. This put Mrs Y at risk of harm. The Council has agreed to apologise and waive the charges for its care agency.