Residential care archive 2016-2017


Archive has 289 results

  • Salford City Council (16 017 110)

    Statement Closed after initial enquiries Residential care 31-Mar-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about care given to her mother Mrs B, at the end of her life. This is because it is unlikely he could add to the Care Providers response or provide a different outcome even if he investigated.

  • Warwickshire County Council (16 014 990)

    Statement Closed after initial enquiries Residential care 31-Mar-2017

    Summary: the Ombudsmen will not investigate Mrs F's complaints about the care provided to her late husband at Royal Leamington Spa Nursing Home. So much time has passed since the events complained about we are unlikely to be able to add to the investigation already carried out. We are also unlikely to be able to achieve the outcome Mrs F seeks.

  • London Borough of Bromley (16 007 971)

    Statement Not upheld Residential care 31-Mar-2017

    Summary: The Council properly assessed and reviewed an elderly person's care needs and sought to provide suitable care and support, which was not accepted by the family. It carried out a financial assessment correctly and supported the elderly person's care throughout the assessment.

  • Somerset County Council (16 002 130)

    Statement Upheld Residential care 30-Mar-2017

    Summary: The Ombudsmen found fault in the way a GP Practice communicated with Mr R about his late mother, Mrs N's care, and in its failure to respond to his complaint. They also found some fault in the communication with Mr R by his mother's nursing home. These faults led to an injustice to Mr R. I have recommended the organisations apologise and put in place service improvements. The Ombudsmen found no faults in the nursing home care provided to Mrs N, and no faults in the way the Trust communicated with Mr R.

  • Sunderland City Council (16 000 490)

    Statement Upheld Residential care 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • East Riding of Yorkshire Council (16 017 477)

    Statement Closed after initial enquiries Residential care 29-Mar-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint that she has been asked to pay £25 a week into her husbands, Mr A's, Personal Expenditure Allowance account. This is because it is unlikely there has been fault.

  • Hampshire County Council (14 020 955)

    Statement Not upheld Residential care 29-Mar-2017

    Summary: The Ombudsmen have found a Mental Health Trust and a Council generally arranged services appropriately for an elderly person with an acquired brain injury. However, the Ombudsmen find the Mental Health Trust failed to follow safeguarding protocol, which caused injustice to the family. The Ombudsmen also find a Hospital Trust did not act with due diligence when arranging a discharge from Hospital.

  • Housing & Care 21 (16 002 366)

    Statement Upheld Residential care 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • Redwalls Care Services Limited (16 015 784)

    Statement Closed after initial enquiries Residential care 24-Mar-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the care provider's decision to terminate her parents', Mr and Mrs D's, contracts. This is because the Ombudsman could not add to the care provider's response or provide Mrs A with a different outcome if he investigated.

  • Summerfield Medical Limited (15 013 039)

    Statement Upheld Residential care 23-Mar-2017

    Summary: Mrs J was a private paying resident in Summerfield Medical Unit which was owned and managed by Summerfield Medical Limited. During a five month respite placement at the Unit Mrs J developed a pressure ulcer, received poor pressure ulcer care and was subjected to psychological harm. Overall, the Ombudsmen found that Summerfield Medical Limited did not provide Mrs J with the care and support she could reasonably have expected. Summerfield Medical Limited has agreed to the Ombudsmen's recommendations that it apologises to Mrs J's representative for the poor care and repays Mrs J's estate £11,467.41. This represents 50% of the amount she paid for care fees between January and June 2015.