Assessment and care plan archive 2016-2017


Archive has 373 results

  • Oxfordshire County Council (16 001 935)

    Statement Not upheld Assessment and care plan 31-Mar-2017

    Summary: The Council is not at fault for failing to adapt Mrs Y's property as it was unsuitable for adaptation; and it had made no prior agreement to do so. I find no fault in the Council's decision not to pay Mrs Y compensation.

  • London Borough of Hackney (16 009 756)

    Statement Upheld Assessment and care plan 31-Mar-2017

    Summary: The Council was not at fault in the way it dealt with Mr Y's assessment but it was at fault when it delayed finalising the assessment and offering support for over five months. It will apologise and offer a new assessment.

  • Shropshire Council (16 009 718)

    Statement Upheld Assessment and care plan 31-Mar-2017

    Summary: There is some evidence of fault in arrangements made by the Council for a capacity assessment to be carried out in the home of the complainant but this did not cause injustice to her. The Council has agreed to apologise and review its procedures in this area.

  • Surrey County Council (16 014 583)

    Statement Not upheld Assessment and care plan 31-Mar-2017

    Summary: The Ombudsman exercised discretion to discontinue the investigation of Mr B's complaint against the Council that it failed to consider his request for residential care properly, failed to provide what is set out in the support plan, and failed to provide enough help at night and with housework. This is because Mr B wants to withdraw his complaint.

  • Walsall Metropolitan Borough Council (16 013 160)

    Statement Upheld Assessment and care plan 30-Mar-2017

    Summary: There was some fault in the Council's planning for Mr R's discharge from hospital and in how it communicated with his family. However, the Council arranged a care package to meet Mr R's assessed needs, so I have decided its actions did not cause him injustice.

  • London Borough of Havering (16 013 819)

    Statement Closed after initial enquiries Assessment and care plan 30-Mar-2017

    Summary: The Ombudsman will not investigate this complaint about the complainant's housing needs and benefit. This is because there is no fault in the way the Council made its decision about his benefit, and he can appeal to the Council on the issue of sheltered housing.

  • Kent County Council (16 017 465)

    Statement Closed after initial enquiries Assessment and care plan 29-Mar-2017

    Summary: The Ombudsman will not investigate Miss X's complaint about the Council's officer's telephone call to her. There is not enough injustice to seek compensation for a one off telephone call.

  • Warwickshire County Council (15 020 256 )

    Report Upheld Assessment and care plan 29-Mar-2017

    Summary: A man complains that the county council and borough council did not support him to move out of residential care to live independently in the community with adequate support.

  • Leicestershire County Council (16 011 574)

    Statement Upheld Assessment and care plan 29-Mar-2017

    Summary: The Council are entitled to look at the cost effectiveness of a care package when deciding how to meet eligible needs. The Council should however have looked at Ms X's individual transport costs before deciding that she could meet her transport needs by using the mobility component of Disability Living Allowance (DLA).

  • Wirral Metropolitan Borough Council (15 003 651)

    Statement Upheld Assessment and care plan 27-Mar-2017

    Summary: The Council was at fault for not properly reassessing Ms Y's care needs and compiling a support plan when it decided to reduce her care package. Ms Y's current support plan is inadequate. The Council should carry out a reassessment and compile a new support plan for Ms Y. It should also, if relevant, backdate the value of any extra care identified during the reassessment to Ms Y.

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