Summary

A Solicitor complains the Council has failed to assess Ms K’s daughter’s finances properly by failing to disregard the daughter’s personal injury payment.

 

The complaint

The Solicitor complained because the Council failed to disregard the personal injury payment, the daughter was left with less support than she was entitled to.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

To remedy the injustice caused, the Council should backdate its payments to the date it accepted Ms K’s daughter had eligible care needs. 

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