Case Ref: 21 013 747 Category: Education Sub Category: Special educational needs

• The Council will also share this decision with the officers in its SEN department as well as the corporate complaints team and emphasise the difference between complaints challenging the contents of the EHC plan, and the Council’s delays in the EHC plan statutory procedure;
• The Council will review its EHC plan annual review policy procedure to ensure that it follows statutory timeframes and includes a social care assessment for young people likely to need support after their 18 birthday.

Case Ref: 21 007 430 Category: Children's care services Sub Category: Child protection

• The Council will also remind staff involved with looked after children and children in need of the necessity to follow the children's statutory complaints procedure.

Case Ref: 21 002 027 Category: Benefits and tax Sub Category: Local welfare payments

• The Council should review its Discretionary Housing Payment Policy to ensure it explains how a review may be made and the time scales for requesting a review.

Case Ref: 21 009 699 Category: Housing Sub Category: Allocations

• The Council will review its procedures, practices and the training given to housing and social care staff around how choice-based lettings work in relation to unrelated adults who want to apply to join the housing register together.
• The Council will ask its housing providers to ensure they inform the Council of any barriers to rehousing customers which affect the operation of the housing register and choice-based lettings scheme.
• In future, where unrelated adults who have not previously lived together choose to apply to join the housing register, to discuss and confirm in writing, the position regarding which social landlords will consider a tenancy

Case Ref: 21 003 573 Category: Education Sub Category: School transport

• The Council will remind staff in the passenger transport department of its statutory obligations in providing transport to eligible children for both education and social care. It will include this decision as a case of note in its next round of relevant staff training.
• The Council will review its arrangements for other passengers who need rescue medication on journeys to ensure their arrangements are in line with the statutory guidance.

Case Ref: 21 000 442 Category: Environment and regulation Sub Category: Health and safety

• The Council should remind its staff, who are responsible for managing its commercial estates, to ensure it acts on fire safety concerns without delay. In particular for areas which is under its control.

Case Ref: 20 010 677 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council confirmed that as the antisocial behaviour team has been transferred to Public Protection, it has already started updating its procedures and how it records antisocial behaviour complaints.

Case Ref: 20 010 469 Category: Planning Sub Category: Planning applications

• The Council has agreed to remind staff of the importance of addressing each part of a complaint.

Case Ref: 20 010 171 Category: Planning Sub Category: Planning applications

• The Council will review its procedure and staff training to ensure complaint correspondence is treated in line with its complaints procedure.

Case Ref: 20 008 098 Category: Children's care services Sub Category: Looked after children

• The Council will consider adopting a policy for Child Arrangement Order support, including regular financial support.