Case Ref: 23 000 003 Category: Children's care services Sub Category: Other

• The Council will remind relevant staff that Section 22 (3A) of the Children Act 1989 means complaints about the education of a Looked After Child should be considered using the statutory children's complaints procedure.

Case Ref: 22 012 553 Category: Planning Sub Category: Enforcement

• The Council agreed to review what improvements it can make, both in terms of additional resources and technology, to ensure: the planning department chases responses from those consulted promptly without delay when overdue; and responses received from those consulted are passed onto applicants promptly where appropriate to do so.
• The Council agreed to remind planning and enforcement officers of the need to make and retain a record showing the assessment and decision made to not take enforcement action.

Case Ref: 22 007 513 Category: Housing Sub Category: Allocations

• The Council will write to its partner landlords to request that they do not skip applicants at the pre assessment stage to ensure they are not disadvantaged if they require an occupational therapy assessment to determine the suitability of a property they have been matched with.

Case Ref: 22 002 194 Category: Education Sub Category: Alternative provision

• The Council has agreed to provide training for all relevant staff to make sure they are aware of the Council's duties under section 19 of the Education Act 1996 to provide provision or suitable education for children of compulsory age who cannot attend school because of medical reasons or otherwise.
• The Council will remind staff of the statutory guidance which says councils should, where medical evidence is not quickly available, consider liaising with other medical professionals and look at other evidence to ensure a minimal delay in arranging adequate provision for children.

Case Ref: 22 010 031 Category: Education Sub Category: Special educational needs

• We have made service improvement recommendations to the Council previously to ensure future Education, Health and Care Plan reviews are held on time, and the action required following the review meeting is taken according to statutory timescales. We ask that compliance with our decisions be monitored.The Council should ensure officers know that it is the Council’s responsibility, not the school’s, to provide alternative provision for a child.

Case Ref: 22 009 086 Category: Adult care services Sub Category: Other

• The Council has agreed to remind its adult social care staff that the goals a person has around expressing their faith should be made clear in their needs assessments.
• The Council has agreed to circulate to its adult social care staff the Care Quality Commission's information guide on 'Culturally Appropriate Care'.

Case Ref: 22 007 145 Category: Adult care services Sub Category: Charging

• The Council will review its processes in line with Section 4 of the Care Act 2014 and Care and Support Statutory Guidance. This will help to ensure it provides sufficient accessible information for people to plan for their care services and understand the financial effect these may have on their finances.

Case Ref: 22 005 676 Category: Transport and highways Sub Category: Traffic management

• The Council agreed that within three monthstoreviews its communication with people regarding enforcement issues andintroduces service standards for responding to queries and complaints, whichwill be effectively monitored.

Case Ref: 22 002 765 Category: Education Sub Category: Special educational needs

• The Council will produce an action plan for how it is going to deal with all new Education and Health Care needs assessments and the backlog of the overdue assessments to ensure their timely completion, considering challenges within the Educational Psychology service.
• The Council will provide all front-line Special Educational Needs staff with a training on:the Education and Health Care Plan timescales with particular consideration to the starting date of the process;importance of timely communication with parents and young people as well as allowing enough time for effective liaison before the final Education and Health Care Plan is issued.The Council will send us evidence of the staff having received this training.

Case Ref: 21 018 758 Category: Education Sub Category: School transport

• The Council has agreed to review its transport and travelsupport policy for post-19 learners with educational needs and disabilities andensure it accurately reflects the relevant statutory guidance.