Case Ref: 20 005 582 Category: Adult care services Sub Category: Other

• The Council has agreed to: • review the Council’s commissioned service absence cover policy to ensure a reliable sitting service is provided when care workers are not available due to sickness, annual leave or otherwise.
• • review the existing communication system between the Council and its commissioned service. Ensure there are clear mechanisms in place for prompt identification and effective resolution of issues, in particular providing suitable cover for care workers’ absences.

Case Ref: 20 003 734 Category: Children's care services Sub Category: Child protection

• The Council agreed to remind officers of the need to send invitations and documents to participants in advance of child protection meetings to allow enough time for them to be considered.

Case Ref: 19 018 002 Category: Children's care services Sub Category: Child protection

• The Council has agreed to deliver refresher training on complaints handling to members of its children’s social work team who are responsible for answering complaints.

Case Ref: 19 009 587 Category: Adult care services Sub Category: Charging

• The Council has agreed to ensure people are properly supported to understand charging issues, promptly.

Case Ref: 20 003 932 Category: Children's care services Sub Category: Other

• The Council's Safeguarding Teams have taken note of the following findings: our view that officers should keep a written record of conversations with service users. There should also be a record on the case file of all substantive contacts, including ones that, in an officer’s professional judgment did not require a response; and that in instances of shared care, the shared arrangements should be clearly visible on the front screen of the file.

Case Ref: 19 019 952 Category: Adult care services Sub Category: Assessment and care plan

• The Council should carry out staff training to ensure it does not fail to offer Care Act assessments in similar cases in the future.

Case Ref: 19 013 073 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to carry out a review to assess if staff carrying out care assessments have relevant knowledge of the Mental Capacity Act.
• The Council has agreed to carry out a review to assess if staff carrying out care assessments and reviews have the relevant knowledge to correctly advise citizens about charging for residential care, specifically, the legislation relating to property disregards.

Case Ref: 19 007 443 Category: Children's care services Sub Category: Child protection

• Review procedures with a view to issuing invitations to core group members where they have missed the previous meetings (and are required or expected to attend).
• Review record keeping procedures to ensure key actions, such as appointments for announced home visits, are recorded and written confirmation is sent to the person being visited.