Case Ref: 20 010 469 Category: Planning Sub Category: Planning applications

• The Council has agreed to remind staff of the importance of addressing each part of a complaint.

Case Ref: 20 010 171 Category: Planning Sub Category: Planning applications

• The Council will review its procedure and staff training to ensure complaint correspondence is treated in line with its complaints procedure.

Case Ref: 20 008 098 Category: Children's care services Sub Category: Looked after children

• The Council will consider adopting a policy for Child Arrangement Order support, including regular financial support.

Case Ref: 20 005 582 Category: Adult care services Sub Category: Other

• The Council has agreed to: • review the Council’s commissioned service absence cover policy to ensure a reliable sitting service is provided when care workers are not available due to sickness, annual leave or otherwise.
• • review the existing communication system between the Council and its commissioned service. Ensure there are clear mechanisms in place for prompt identification and effective resolution of issues, in particular providing suitable cover for care workers’ absences.

Case Ref: 20 003 734 Category: Children's care services Sub Category: Child protection

• The Council agreed to remind officers of the need to send invitations and documents to participants in advance of child protection meetings to allow enough time for them to be considered.

Case Ref: 19 018 002 Category: Children's care services Sub Category: Child protection

• The Council has agreed to deliver refresher training on complaints handling to members of its children’s social work team who are responsible for answering complaints.

Case Ref: 19 009 587 Category: Adult care services Sub Category: Charging

• The Council has agreed to ensure people are properly supported to understand charging issues, promptly.

Case Ref: 20 003 932 Category: Children's care services Sub Category: Other

• The Council's Safeguarding Teams have taken note of the following findings: our view that officers should keep a written record of conversations with service users. There should also be a record on the case file of all substantive contacts, including ones that, in an officer’s professional judgment did not require a response; and that in instances of shared care, the shared arrangements should be clearly visible on the front screen of the file.