Case Ref: 24 007 650 Category: Education Sub Category: Special educational needs

• The Council will remind staff who deal with complaints of the importance of putting forward tangible and measurable resolutions when they have identified fault and injustice.

Case Ref: 24 005 704 Category: Education Sub Category: Alternative provision

• The Council will remind staff where they are aware a child is not attending school, it should consider each individual case and its Section 19 duty in accordance with relevant law and guidance. This includes exploring whether alternative provision can be increased at each opportunity to do so.

Case Ref: 24 004 684 Category: Children's care services Sub Category: Child protection

• The Council will provide an update and evidence of the introduction of a section 20 information leaflet for families and the review completed to ensure appropriate communication about section 20. Section 20 Childrens Act 1989 is where a child or young person may be accommodated by a council, usually with the agreement to the arrangement by those with parental responsibility.

Case Ref: 24 004 159 Category: Adult care services Sub Category: Assessment and care plan

• Issue a reminder to all staff about the Council's recording policy and the need to respond to emails in a timely manner.

Case Ref: 24 002 523 Category: Education Sub Category: Special educational needs

• The Council will review its process for securing special educational provision, such as speech and language therapy and occupational therapy, which cannot be delivered within a mainstream school setting and ensure there is a system in place to secure provision and funding without delay.

Case Ref: 24 000 853 Category: Education Sub Category: Special educational needs

• The Council has agreed to carry out a lessons learned review to understand why there were such significant delays in finalising a child's Education Health and Care Plan, implementing the funding for their teaching assistant, and in consulting specialist school placements.
• The Council has agreed, following its lessons learned review, to make an action plan setting out what steps will be taken to prevent these delays occurring for children and parents in future.

Case Ref: 23 021 496 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide the Ombudsman with evidence of the service improvements it said it had made as a result of the experience the complainant had received.

Case Ref: 23 021 144 Category: Education Sub Category: Special educational needs

• Remind relevant staff of the importance of ensuring all specialist provision/therapy in Section F of Education, Health and Care Plans are secured and delivered to the child/young person to meet their special educational needs.
• Remind relevant staff of the importance of providing people with updates about any outstanding Education, Health and Care Plan matters. The Council should communicate information effectively and in a timely manner to prevent complaints.

Case Ref: 23 021 046 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff that they do not need a parent's consent to consider and act on safeguarding concerns about a child or young person.

Case Ref: 23 020 951 Category: Education Sub Category: Special educational needs

• The Council agreed to remind officers they should ensure the correct right of appeal information is provided in decision letters following Panel decisions on Education, Health and Care Plans.