Case Ref: 24 021 592 Category: Children's care services Sub Category: Other

• The Council will share our Guide for Practitioners: Children's statutory complaints process with the relevant staff and ensure they are aware of the correct process to follow when managing children's services complaints which fall under the statutory process.

Case Ref: 24 015 469 Category: Education Sub Category: Special educational needs

• Within one month of the decision, the Council will remind all relevant staff of the importance of following the Council’s process correctly to ensure communication restrictions are not imposed unfairly.

Case Ref: 24 010 959 Category: Education Sub Category: Special educational needs

• The Council will issue a reminder to the schools in its area, explaining the annual review process and timeframes for sending the annual review paperwork following the annual review meeting.

Case Ref: 24 008 742 Category: Adult care services Sub Category: Assessment and care plan

• The Council should send written reminders to relevant staff about what exceptions apply if an adult with care and support needs refuses an assessment, in line with Section 11 of the Care Act 2014. If these apply, the Council must carry out an assessment as far as practicable and record this.
• The Council should send written reminders to relevant staff to ensure that if the Council is arranging care support, and intends to change a service user’s documented support hours temporarily, it should communicate and explain the reasons to the service user first.

Case Ref: 24 007 581 Category: Education Sub Category: Special educational needs

• The Council will remind staff in its Special Educational Needs and Disability team of the need to follow the Special Educational Needs and Disability Regulations during the transferring in process, where it has adopted the Education, Health and Care Plan of a child or young person who has moved into the Council's area from another Council's area.
• The Council will remind staff dealing with complaints of the importance of putting forward a tangible remedy as a conclusion to the complaints process when identifying fault and injustice.

Case Ref: 24 007 650 Category: Education Sub Category: Special educational needs

• The Council will remind staff who deal with complaints of the importance of putting forward tangible and measurable resolutions when they have identified fault and injustice.

Case Ref: 24 005 704 Category: Education Sub Category: Alternative provision

• The Council will remind staff where they are aware a child is not attending school, it should consider each individual case and its Section 19 duty in accordance with relevant law and guidance. This includes exploring whether alternative provision can be increased at each opportunity to do so.

Case Ref: 24 005 595 Category: Education Sub Category: Special educational needs

• The Council will work with its partners in the Occupational Therapy service to analyse why the Council was unable to deliver the special educational provision in a child's Education, Health and Care Plan. The Council will explain to this office what steps it will take to address any problems identified.

Case Ref: 24 004 945 Category: Planning Sub Category: Planning applications

• The Council will remind officers dealing with complaints of the need to ensure all aspects of the complaint are responded to, particularly when a complaint has been summarised.

Case Ref: 24 004 684 Category: Children's care services Sub Category: Child protection

• The Council will provide an update and evidence of the introduction of a section 20 information leaflet for families and the review completed to ensure appropriate communication about section 20. Section 20 Childrens Act 1989 is where a child or young person may be accommodated by a council, usually with the agreement to the arrangement by those with parental responsibility.