Case Ref: 24 007 581 Category: Education Sub Category: Special educational needs

• The Council will remind staff in its Special Educational Needs and Disability team of the need to follow the Special Educational Needs and Disability Regulations during the transferring in process, where it has adopted the Education, Health and Care Plan of a child or young person who has moved into the Council's area from another Council's area.
• The Council will remind staff dealing with complaints of the importance of putting forward a tangible remedy as a conclusion to the complaints process when identifying fault and injustice.

Case Ref: 24 007 650 Category: Education Sub Category: Special educational needs

• The Council will remind staff who deal with complaints of the importance of putting forward tangible and measurable resolutions when they have identified fault and injustice.

Case Ref: 24 005 704 Category: Education Sub Category: Alternative provision

• The Council will remind staff where they are aware a child is not attending school, it should consider each individual case and its Section 19 duty in accordance with relevant law and guidance. This includes exploring whether alternative provision can be increased at each opportunity to do so.

Case Ref: 24 005 595 Category: Education Sub Category: Special educational needs

• The Council will work with its partners in the Occupational Therapy service to analyse why the Council was unable to deliver the special educational provision in a child's Education, Health and Care Plan. The Council will explain to this office what steps it will take to address any problems identified.

Case Ref: 24 004 945 Category: Planning Sub Category: Planning applications

• The Council will remind officers dealing with complaints of the need to ensure all aspects of the complaint are responded to, particularly when a complaint has been summarised.

Case Ref: 24 004 684 Category: Children's care services Sub Category: Child protection

• The Council will provide an update and evidence of the introduction of a section 20 information leaflet for families and the review completed to ensure appropriate communication about section 20. Section 20 Childrens Act 1989 is where a child or young person may be accommodated by a council, usually with the agreement to the arrangement by those with parental responsibility.

Case Ref: 24 004 159 Category: Adult care services Sub Category: Assessment and care plan

• Issue a reminder to all staff about the Council's recording policy and the need to respond to emails in a timely manner.

Case Ref: 24 002 523 Category: Education Sub Category: Special educational needs

• The Council will review its process for securing special educational provision, such as speech and language therapy and occupational therapy, which cannot be delivered within a mainstream school setting and ensure there is a system in place to secure provision and funding without delay.

Case Ref: 24 000 853 Category: Education Sub Category: Special educational needs

• The Council has agreed to carry out a lessons learned review to understand why there were such significant delays in finalising a child's Education Health and Care Plan, implementing the funding for their teaching assistant, and in consulting specialist school placements.
• The Council has agreed, following its lessons learned review, to make an action plan setting out what steps will be taken to prevent these delays occurring for children and parents in future.

Case Ref: 23 021 496 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide the Ombudsman with evidence of the service improvements it said it had made as a result of the experience the complainant had received.