Case Ref: 23 011 828 Category: Education Sub Category: Special educational needs

• The Council will remind relevant officers of the importance of providing clear communication and responding in a timely manner.
• The Council will remind relevant officers of the timescales set out in the SEND regulations which states following mediation agreement, councils must issue the draft plan within five weeks and the finalised plan within 11 weeks.

Case Ref: 23 011 669 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will complete the work it has started to ensure the double yellow lines are fully repainted and enforceable.
• The Council will provide training for its contact centre and parking and traffic enforcement teams on recognising the difference between complaints and service requests and ensure that they understand the process for acknowledging and handling complaints whenever complaints are received.

Case Ref: 23 009 776 Category: Education Sub Category: Special educational needs

• The Council has agreed to develop and implement a process to ensure Education, Health and Care Plan reviews continue to progress and meet statutory deadlines even when faced with staff absence.

Case Ref: 23 009 094 Category: Education Sub Category: Special educational needs

• The Council will review lessons from this complaint to ascertain why a complaint upheld at local level and where a significant financial remedy was offered but the loss of education was allowed to continue despite manager oversight.
• The Council will improve multi-agency working when a child is out of school for an extended period of time to include consideration of child in need and Parent Carer Needs Assessments.
• The Council will complete annual reviews on time.
• The Council will monitor alternative / s.19 education and ensure actions are followed up.

Case Ref: 23 005 393 Category: Education Sub Category: Special educational needs

• The Council will remind officers that when it intends to provide additional funding to a school to put in place therapeutic intervention it follows that up with the school to ensure the provision is in place.

Case Ref: 23 009 989 Category: Education Sub Category: Special educational needs

• The Council will review its commissioning arrangements to ensure it has suitable suppliers of alternative provision for children not in school and to establish if the current offer is sufficiently broad to meet need.

Case Ref: 23 007 968 Category: Education Sub Category: Special educational needs

• The Council will advise all staff involved in the Education Health and Care needs assessment process and who deal with Special Educational Need complaints, that where it overturns its decision not to assess for an Education, Health and Care Plan without further evidence and prior to mediation, the original timescales from the date of request will still apply.

Case Ref: 23 007 333 Category: Education Sub Category: Special educational needs

• The Council has agreed to share a copy of this decision with relevant staff to identify learning fromthis complaint.
• The Council has agreed to share a copy of the decision and the learning outcomes with the relevantscrutiny committee or cabinet member.
• The Council has agreed to remind relevant staff of the Council’s policy on children missing education andthat children with EHC plans where all the provision is not in place should bekept under review to ensure cases do not drift.

Case Ref: 23 006 680 Category: Education Sub Category: Alternative provision

• Carry out a review of the alternative education services commissioned by the Council to ensure there is adequate capacity to meet demand.