Case Ref: 23 015 228 Category: Education Sub Category: Special educational needs

• The Council will complete a review of its transfer processes to ensure they are in line with the Special Educational Needs and Disability (SEND) code of practice in relation to children with Education, Health and Care Plans. The Council should produce a timebound action plan to implement any improvements it identifies as necessary as a result of that review
• The Council has also agreed to remind relevant staff members dealing with transfers of children with Education, Health and Care (EHC) Plans that it should accept the EHC Plan as it is, provide a placement and/or the provision in the Plan and then complete the annual review process set out in the SEND code of practice.

Case Ref: 23 013 826 Category: Education Sub Category: School transport

• The Council will develop and implement a process for its Travel and Assessment team to ensure appeals are progressed in line with government guidance and applicants are responded to in a timely manner.

Case Ref: 23 012 668 Category: Education Sub Category: Alternative provision

• The Council has agreed to provide us with an action plan which sets out how, in future, it will avoid similar failures to secure section 19 provision and deliver special educational needs support to children who cannot go to school.

Case Ref: 23 011 828 Category: Education Sub Category: Special educational needs

• The Council will remind relevant officers of the importance of providing clear communication and responding in a timely manner.
• The Council will remind relevant officers of the timescales set out in the SEND regulations which states following mediation agreement, councils must issue the draft plan within five weeks and the finalised plan within 11 weeks.

Case Ref: 23 011 669 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will complete the work it has started to ensure the double yellow lines are fully repainted and enforceable.
• The Council will provide training for its contact centre and parking and traffic enforcement teams on recognising the difference between complaints and service requests and ensure that they understand the process for acknowledging and handling complaints whenever complaints are received.

Case Ref: 23 009 776 Category: Education Sub Category: Special educational needs

• The Council has agreed to develop and implement a process to ensure Education, Health and Care Plan reviews continue to progress and meet statutory deadlines even when faced with staff absence.

Case Ref: 23 009 094 Category: Education Sub Category: Special educational needs

• The Council will review lessons from this complaint to ascertain why a complaint upheld at local level and where a significant financial remedy was offered but the loss of education was allowed to continue despite manager oversight.
• The Council will improve multi-agency working when a child is out of school for an extended period of time to include consideration of child in need and Parent Carer Needs Assessments.
• The Council will complete annual reviews on time.
• The Council will monitor alternative / s.19 education and ensure actions are followed up.

Case Ref: 23 005 393 Category: Education Sub Category: Special educational needs

• The Council will remind officers that when it intends to provide additional funding to a school to put in place therapeutic intervention it follows that up with the school to ensure the provision is in place.

Case Ref: 23 009 989 Category: Education Sub Category: Special educational needs

• The Council will review its commissioning arrangements to ensure it has suitable suppliers of alternative provision for children not in school and to establish if the current offer is sufficiently broad to meet need.