Case Ref: 24 016 511 Category: Adult care services Sub Category: Assessment and care plan

• The Council should produce a written action plan to address the issues we have highlighted with the duty team. It should determine what actions are needed to ensure care reviews take place when a case is with the duty team, how it will ensure duty team staff show professional curiosity when addressing queries about service user’s circumstances and, most importantly, how interactions and partnership working with other partner agencies and councils will be improved. The Council should present the action plan to an appropriate scrutiny committee, setting out what steps the Council intends to take to avoid the issues reoccurring for other service users.

Case Ref: 24 015 469 Category: Education Sub Category: Special educational needs

• Within one month of the decision, the Council will remind all relevant staff of the importance of following the Council’s process correctly to ensure communication restrictions are not imposed unfairly.

Case Ref: 24 012 666 Category: Education Sub Category: Special educational needs

• The Council agreed to issue a reminder to staff about the importance of checking if the Council had completed its own recommendations made as part of the corporate complaint process and about the importance of assessing and documenting the Council’s decision in relation to its section 19 duties.

Case Ref: 24 011 748 Category: Adult care services Sub Category: Transport

• The Council should through its contract monitoring remind Access Independent about the importance of recording accurately.

Case Ref: 24 010 959 Category: Education Sub Category: Special educational needs

• The Council will issue a reminder to the schools in its area, explaining the annual review process and timeframes for sending the annual review paperwork following the annual review meeting.

Case Ref: 24 008 742 Category: Adult care services Sub Category: Assessment and care plan

• The Council should send written reminders to relevant staff about what exceptions apply if an adult with care and support needs refuses an assessment, in line with Section 11 of the Care Act 2014. If these apply, the Council must carry out an assessment as far as practicable and record this.
• The Council should send written reminders to relevant staff to ensure that if the Council is arranging care support, and intends to change a service user’s documented support hours temporarily, it should communicate and explain the reasons to the service user first.

Case Ref: 24 007 581 Category: Education Sub Category: Special educational needs

• The Council will remind staff in its Special Educational Needs and Disability team of the need to follow the Special Educational Needs and Disability Regulations during the transferring in process, where it has adopted the Education, Health and Care Plan of a child or young person who has moved into the Council's area from another Council's area.
• The Council will remind staff dealing with complaints of the importance of putting forward a tangible remedy as a conclusion to the complaints process when identifying fault and injustice.

Case Ref: 24 002 512 Category: Education Sub Category: Special educational needs

• Review its procedures to ensure appropriate oversight is maintained where children are out of school. The review should demonstrate evidence of:1. Clear allocation of case responsibility, including continuity during staff absence;2. Regular monitoring and adequate record keeping of provision arranged outside of school settings;3. Mechanisms to identify and respond promptly where provision in an EHCP is not being delivered.

Case Ref: 24 007 650 Category: Education Sub Category: Special educational needs

• The Council will remind staff who deal with complaints of the importance of putting forward tangible and measurable resolutions when they have identified fault and injustice.

Case Ref: 24 005 704 Category: Education Sub Category: Alternative provision

• The Council will remind staff where they are aware a child is not attending school, it should consider each individual case and its Section 19 duty in accordance with relevant law and guidance. This includes exploring whether alternative provision can be increased at each opportunity to do so.