Service Improvements for Staffordshire County Council

There are 139 results

  • Case Ref: 20 001 759 Category: Adult care services Sub Category: Charging

    • The Council has agreed to review its policy to recognise that it has discretion to consider property related expenditure in exceptional circumstances where the disabled person is not liable for rent or mortgage. The policy should provide some examples of what might constitute exceptional circumstances.

  • Case Ref: 19 020 766 Category: Adult care services Sub Category: Other

    • The Council will review the Trust's complaint handling processes to ensure all those who complain about social care services receive a prompt response to their complaints.
    • The Council will ensure all carers with eligible needs receive a carers support plan.
    • The Council will stop using the carers hub to do carers assessments and will complete these itself.

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