Case Ref: 20 001 759 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its policy to recognise that it has discretion to consider property related expenditure in exceptional circumstances where the disabled person is not liable for rent or mortgage. The policy should provide some examples of what might constitute exceptional circumstances.

Case Ref: 20 003 792 Category: Children's care services Sub Category: Other

• The Council agrees to remind staff dealing with statutory complaints of the process of escalating a complaint through the statutory procedure, and the limited circumstances in which the Council is not required to investigate a complaint, or can refer a complaint early to the Ombudsman.

Case Ref: 19 020 766 Category: Adult care services Sub Category: Other

• The Council will review the Trust's complaint handling processes to ensure all those who complain about social care services receive a prompt response to their complaints.
• The Council will ensure all carers with eligible needs receive a carers support plan.
• The Council will stop using the carers hub to do carers assessments and will complete these itself.

Case Ref: 19 016 655 Category: Education Sub Category: Special educational needs

• For the Council to tell me how it will keep parents and guardians informed of the progress of education, health and care plans in the future.
• For the Council to consider how it might put details of Stage Two complaints on its website

Case Ref: 19 016 081 Category: Education Sub Category: Special educational needs

• For the Council to tell me how it will seek to ensure education psychology can properly respond to statutory assessment requests for children and young people within statutory timescales.
• For the Council to tell me how it will plan to minimise delays in its complaints process.
• For the Council to tell me how it plans to keep parents better informed throughout the process of them obtaining an Education, Health and Care Plan for their children

Case Ref: 19 014 232 Category: Education Sub Category: School transport

• The Council will within two months of the final decision review its home to school transport policy.

Case Ref: 19 013 610 Category: Education Sub Category: School transport

• The Council agrees to within two months of the final decision to review its home to school transport policy.

Case Ref: 19 013 474 Category: Education Sub Category: School transport

• The Council agrees to review its home to school transport policy.

Case Ref: 19 013 470 Category: Education Sub Category: School transport

• The Council agreed to review its home to school transport policy.

Case Ref: 19 013 446 Category: Education Sub Category: School transport

• The Council agrees to within two months of the decision review the home to school transport policy