Case Ref: 21 019 072 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure it issues decision letters after annual reviews and final Education, Health and Care Plans within statutory timescales and minimises delays; providing evidence this guidance has been sent to appropriate staff members.

Case Ref: 21 015 523 Category: Adult care services Sub Category: Assessment and care plan

• The Council will ensure it has a protocol in place for ensuring any future issues with the frozen meal service are actioned including contact with the meal provider as necessary.
• The Council will review its complaints procedure to ensure details are provided to complainants at the outset of any complaint and complaint responses provide details of how to escalate the matter if the complainant remains dissatisfied including reference to the Ombudsman.

Case Ref: 21 014 439 Category: Transport and highways Sub Category: Rights of way

• The Council will review its published policy to ensure its approach to dealing with definitive map modification applications out of date order in some limited circumstances as adopted by its Panel in September 2021 is clear.
• To Council will complete a review of its definitive map modification service with the aim of further reducing the backlog considering current staffing and experience levels, work practices, policies and procedures and how other local authorities have dealt with similar backlogs.
• To Council will report the findings of the review to councillors and seek approval for any changes required.
• Following the above outcome of the review, the Council will rite to definitive map modification applicants updating them on any changes to the definitive map modification service.
• To Council will update councillors on its progress in reducing the definitive map modification backlog..

Case Ref: 21 010 785 Category: Adult care services Sub Category: Charging

• Within three months of the final decision the Council will improve the quality of charging information and advice provided to the Council's residents with non-residential care needs by directing them to the Council's charging policy and the Statutory Guidance in charging letters.
• Within three months of the final decision the Council will review all charging complaints and respond to the ones which were raised more than 12 weeks from the date of the final decision.

Case Ref: 21 008 355 Category: Adult care services Sub Category: Assessment and care plan

• The councils will review procedures for dealing with prisoners to ensure officers consider powers to fund out of area placements where a prisoner's intended location is unclear and multi-agency meetings take place urgently where there is a change in circumstances.

Case Ref: 21 007 443 Category: Education Sub Category: COVID-19

• The Council will review its post-16 educationtransport policy to include reference to pupils in rural areas and toallow for discretion in deciding whether it is necessary to provide transportassistance.

Case Ref: 21 006 797 Category: Education Sub Category: COVID-19

• The Council will review its post-16 educationtransport policy to include reference to pupils in rural areas and toallow for discretion in deciding whether it is necessary to provide transportassistance.

Case Ref: 21 006 704 Category: Education Sub Category: COVID-19

• The Council will review its post-16 educationtransport policy to include reference to pupils in rural areas and toallow for discretion in deciding whether it is necessary to provide transportassistance.

Case Ref: 21 006 674 Category: Education Sub Category: COVID-19

• The Council will review its post-16 education transport policy to include reference to pupils in rural areas and to allow for discretion in deciding whether it is necessary to provide transport assistance.

Case Ref: 21 006 478 Category: Children's care services Sub Category: Disabled children

• Consider whether to set a timescale between sending the complaint summary and sending the complaint response. Or whether if a complaint response is ready quickly if staff should check the complainant has no comments to make on the summary before sending the complaint response.
• Complete its review of its Children’s Occupational Therapy Team’s Service Criteria and implement any identified changes.