Service improvements

Nottinghamshire County Council

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 41 - 42 of 42 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Nottinghamshire County Council as a CSV file.

  • Nottinghamshire County Council (20 008 978)

    Category: Adult care services Date: 13-Oct-2021

    Summary

    Mrs X complained about the residential care provided to her late father, Mr Y by M & M Care Limited. He received significant injuries and the family was given conflicting information. This caused them significant upset and distress and they would like to understand how this happened and ensure it does not happen to others. We find the Care Provider failed to follow Mr Y’s care plan and this led to the significant injuries. We are satisfied sufficient action has been taken to prevent, as far as possible, this happening to others. Mrs Y and Mrs X do not want any financial remedy, so the Council has agreed to apologise and follow up when a safeguarding enquiry involves someone it placed.

    Service improvements

    The Council has agreed to ensure that, when a safeguarding enquiry in another area involves someone placed by the Council, it follows up to ensure it is involved where appropriate. It should also ensure it receives information about what happened to the person to enable it to properly support the person and their family.

  • Nottinghamshire County Council (20 006 041)

    Category: Adult care services Date: 18-Oct-2021

    Summary

    We do not consider Nottingham and Nottinghamshire Clinical Commissioning Group acted with fault when it withdrew Mr U’s night-time funding from a jointly funded care package with Nottinghamshire County Council. However, both organisations acted with fault handling Mr U’s complaints. That caused him significant time and trouble which they should remedy with a financial payment and service improvements.

    Service improvements

    The Council and CCG should ensure there is a process so that both organisations can jointly address complaints about jointly funded care packages.The Council should ensure all relevant staff are aware of their responsibilities to not delay complaint investigations.

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