Case Ref: 20 006 857 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to review its processes to ensure it reviews the care needs for all adults, at least annually.
• The Council has agreed to remind relevant staff of the need to ensure a person-centred approach to care planning and, in particular, that where an adult refuses a certain type of care, it considers alternatives without delay.
• The Council has agreed to remind relevant staff that a carer is entitled to say they do not wish to care for someone on a long term basis and this should be respected.
• The Council has agreed to consider whether staff need additional training on carrying out mental capacity assessments to ensure these are carried out in line with the law and guidance.

Case Ref: 20 006 041 Category: Adult care services Sub Category: Assessment and care plan

• The Council and CCG should ensure there is a process so that both organisations can jointly address complaints about jointly funded care packages.
• The Council should ensure all relevant staff are aware of their responsibilities to not delay complaint investigations.

Case Ref: 20 005 302 Category: Adult care services Sub Category: Charging

• Share the final decision with staff members to capture learning from it