Case Ref: 22 012 554 Category: Education Sub Category: Special educational needs

• Remind the teams involved with this case of the Council’s communication standards and take whatever steps necessary to ensure the teams are putting this in place.

Case Ref: 22 012 177 Category: Adult care services Sub Category: Direct payments

• The Council will remind relevant staff that when there is a change to a person's care arrangements, including the amount of care they receive or the value of their personal budget, they should update the care and support plan without delay.

Case Ref: 22 008 374 Category: Education Sub Category: Special educational needs

• The Council will review its Education Health and Care Plan (EHCP) review process and provide relevant training to the front-line staff and their managers to ensure:• Sending post-review letters within four weeks from the review meeting, notifying of the Council’s position and advising parents/young people of their appeal rights when required, are part of the review process;• Final EHC plans are always issued within eight weeks from the date of the Council sending proposed EHCP amendments to the parents/young people;The Council will provide us with the evidence the above action has been completed.

Case Ref: 22 005 863 Category: Education Sub Category: Special educational needs

• •Provide the Ombudsman with its policies on EOTAS and personal budgets.

Case Ref: 22 003 903 Category: Education Sub Category: Special educational needs

• The Council is taking action to increase educational psychology capacity and reduce waiting times.
• The Council is taking action to increase capacity for specialist school places.

Case Ref: 22 003 087 Category: Adult care services Sub Category: Charging

• Remind staff and if necessary provide training about completing and recording best interest decisions especially when there are several parties with competing interests.

Case Ref: 22 001 037 Category: Adult care services Sub Category: Residential care

• The Home should remind staff of the importance of following residents' nutrition care plans and when to involve other professionals. It should also consider if any training is necessary for staff The Council should remind its staff of the importance of completing written risk assessments when considering moving residents with dementia to a new care home. It should ensure all officers involved in moving residents are aware of what procedure to follow.

Case Ref: 21 017 952 Category: Adult care services Sub Category: Other

• The Council will review its actions in supporting Mr X to move accommodation from March 2021 to April 2022, consider whether additional monitoring is necessary to ensure cases are progressed and consider whether to update service users on any progress more regularly. It will also notify the Ombudsman of the outcome of its review and any actions taken.

Case Ref: 21 017 566 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its training around mental capacity and ensure all workers who may need to complete mental capacity assessments, are clear about how these should be completed and recorded.
• The Council has agreed to review its care and support planning training and ensure all care and support plans are based on evidence and an accurate needs assessment.
• The Council has agreed to sample twenty care and support plans with at least five by social worker A, and check for accuracy and evidence

Case Ref: 21 016 609 Category: Children's care services Sub Category: Other

• The Council will remind staff dealing with complaints that, in line with the regulations and guidance, complainants are entitled to pursue their complaints through the statutory process, even when the Council has provided a remedy at stage one. The Council should share the LGSCO’s ‘Guide for Practitioners’ with relevant staff members