Case Ref: 21 015 106 Category: Transport and highways Sub Category: Rights of way

• The Council will complete a review of the changes to its Definitive Map Modification Order service to assess the impact of its additional resource and system improvements to ensure this action is effective in helping the Council to reduce the backlog of definitive map modification applications.
• The Council will report the findings of its review of the changes to its Definitive Map Modification Order service to councillors and seek approval for any additional changes identified as necessary to further reduce the backlog of definitive map modification applications.
• The Council will provide an update every six months to councillors on its progress in reducing the backlog of definitive map modification applications for the next two years.

Case Ref: 21 014 715 Category: Adult care services Sub Category: Residential care

• The Council agreed to remind relevant officers of the statutory requirement to offer at least one available and affordable care home placement.
• The Council agreed to remind staff at a Care Home of the need to have communication plans in place for residents to ensure next of kin and families are updated appropriately on incidents or changes in their care.

Case Ref: 21 014 425 Category: Adult care services Sub Category: Charging

• • Review its procedure to ensure that any phone calls about financial assessments, contributions and personal budgets are confirmed in writing.

Case Ref: 21 010 513 Category: Education Sub Category: Special educational needs

• The Council will review its process for Education Health and Care assessments and plans to ensure there is a consistent point of contact for families of children with special educational needs and reduce delays in consulting with schools.
• The Council will review its processes to ensure it monitors annual reviews for children and young people with Education Health and Care plans, and follows up with schools where it has not received annual review records on time.
• The Council will review its processes to ensure it checks the provision in new and amended Education Health and Care plans is being delivered, and that it checks plans for reintegrating children into schools have been successful, providing further advice and support if needed.
• The Council will review its processes to ensure it responds to complaints in line with the timescales in its complaints policy.

Case Ref: 21 009 745 Category: Adult care services Sub Category: Assessment and care plan

• The Trust will review its pressure area management to ensure that patients are being repositioned as required
• The Council and Trust will review processes to ensure a robust procedure is in place to ensure a person's needs are regularly reviewed throughout their admission and care planning is updated as needed.
• The Council and the Trust will review processes to ensure a person's care needs and options are fully discussed with the person and their family/carer prior to discharge
• The Council and the Trust will review processes to ensure staff are aware of the need to involve family members/carers in the discharge process, including properly considering their views and any arising carer needs

Case Ref: 21 000 697 Category: Education Sub Category: Special educational needs

• Within three months of my final decision, the Council has agreed to make the following service improvements: a) circulate a reminder to relevant staff on when an amendment notice should be sent to parents/guardians and a young person following an annual review, including the deadline for sending this and information to provide; b) review its Preparing for Adulthood transition policy to ensure it includes clear information on: the requirement to carry out a transition assessment of care and support needs and when this should take place, as well as how staff should ensure annual reviews include a focus on preparing young people for adulthood from Year 9. The Council should provide training on its transition policy to relevant staff following this review; and, c) circulate a reminder to relevant staff of the requirement to invite a social care representative to annual review meetings and the importance of attending.

Case Ref: 20 013 881 Category: Adult care services Sub Category: Charging

• The Council agreed to issue a briefing to all staff who make financial assessments to remind them of the requirements necessary to make a robust decision when it suspects someone has ‘notional capital’ resulting from a deprivation of assets.

Case Ref: 20 013 237 Category: Adult care services Sub Category: Direct payments

• The Council will review its procedures to ensure there is a suitable arrangement in place to manage direct payments and responsibilities are clearly understood where, due to exceptional circumstances, a family member is providing paid care.

Case Ref: 20 009 398 Category: Adult care services Sub Category: Transition from childrens services

• The Council was at fault for its inconsistent communication about whether it would extend overnight stays arranged by children's services beyond age 18. It will review the case to consider what lessons it can learn in terms of joint working between children's and adult teams.
• The Council was at fault for flaws in its complaints handling. It will review its processes to ensure it considers complaints about children's services using the children's statutory complaints process.

Case Ref: 20 008 978 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to ensure that, when a safeguarding enquiry in another area involves someone placed by the Council, it follows up to ensure it is involved where appropriate. It should also ensure it receives information about what happened to the person to enable it to properly support the person and their family.