Case Ref: 24 014 134 Category: Education Sub Category: Special educational needs

• The Council will review its process for securing special educational provision when it is aware a child or young person is unable to attend school or is awaiting allocation at a special school. The Council should ensure there is a system in place to secure provision and funding without delay.

Case Ref: 24 010 217 Category: Education Sub Category: Special educational needs

• •Remind relevant staff of the importance of effective complaint handling, adhering to policy and timescales.

Case Ref: 24 007 458 Category: Education Sub Category: Alternative provision

• The Council agreed to remind relevant complaint officers of the need to follow the Council’s complaints procedure.

Case Ref: 24 008 765 Category: Education Sub Category: Special educational needs

• The Council should remind relevant staff of its duty to quickly investigate and act on complaints or concerns raised that the provision is not in place at any time. It should consider all the evidence provided.

Case Ref: 24 003 580 Category: Children's care services Sub Category: Fostering

• The Council agreed to review its Local Authority Designated Officer Allegations Management Procedures and Guidance documents and leaflets to ensure employers and agencies were clear on their responsibilities during the process.

Case Ref: 23 017 874 Category: Adult care services Sub Category: Assessment and care plan

• The Council will write to the Ombudsmen to explain what action it will take to ensure cases are allocated promptly to allow for the timely assessment of a person's care needs in keeping with the requirment of the Care Act 2014. This should include a clear process for dealing with urgent referrals.

Case Ref: 23 016 712 Category: Adult care services Sub Category: Charging

• The Council will review its procedure and circulate guidance to its adult social care staff about the Council's duty to keep Lasting Power of Attorneys involved with reviews of care plans and financial assessments.
• The Council will ensure its complaints team are aware of the Council's complaints policy and timeframes and remind this team of the process for keeping complainants informed of any delays.
• The Council will ensure its complaints team signposts all complaints to the Local Government and Social Care Ombudsman when the complaints process has been completed.

Case Ref: 23 013 106 Category: Adult care services Sub Category: Assessment and care plan

• Council will carry out a review to identify learning around maintaining wellbeing along with duty to achieve best prices

Case Ref: 23 012 356 Category: Adult care services Sub Category: Direct payments

• Ensure a copy of our final decision is considered by the relevant scrutiny committee and cabinet member; and share a copy of our final decision with all relevant staff in adult social care, to discuss and identify learning.

Case Ref: 23 008 320 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff to make sure provision in Education, Health and Care Plans begin on the day of the move to the Council area or within 15 working days of becoming aware of the move if this is later.
• The Council will remind relevant staff of the need to keep parents updated about the outcome of school consultations.
• The Council will remind relevant staff of the appeals process where appeals can only be made to the Special Educational Needs Disability tribunal once a decision letter and Final Education, Health and Care Plan has been issued.