Case Ref: 21 002 121 Category: Education Sub Category: Special educational needs

• Reflect on the issues raised in this decision statement and identify any areas of service improvement, particularly around case reviews and communication. The Council should prepare a short report setting out what the Council intends to do to ensure similar problems not reoccur. This report should be sent to the Ombudsman

Case Ref: 20 013 437 Category: Adult care services Sub Category: Direct payments

• The Council will identify why there was a delay in arranging direct payments in this case and inform the Ombudsman of any action taken to prevent recurrence.

Case Ref: 20 010 146 Category: Adult care services Sub Category: Charging

• The Council ensures the care home updates its footcare policy to ensure that appointments can be rearranged if residents have dressings on their feet.

Case Ref: 20 009 580 Category: Adult care services Sub Category: Charging

• Remind staff about the importance of forewarning people about changes to their direct payments in good time before the change occurs to give them an opportunity to meet any obligations they may have;
• In light of the comments made in this statement review the direct payment contract and any clauses associated with notice for ending a direct payment

Case Ref: 20 005 547 Category: Children's care services Sub Category: Other

• The Council has agreed: to introduce a monitoring process at all stages of the complaints procedure to check that recommendations are fully implemented within the required timescales; and to consider implementing the suggestion of the IP to introduce training for all workers on the impact of domestic abuse on families and children and to discuss with Miss B the possibility of using her case for that training

Case Ref: 20 003 718 Category: Education Sub Category: School transport

• The Council has agreed to remind officers of the need to provide clear and detailed reasons for its decisions on school transport appeals.