Case Ref: 20 005 547 Category: Children's care services Sub Category: Other

• The Council has agreed: to introduce a monitoring process at all stages of the complaints procedure to check that recommendations are fully implemented within the required timescales; and to consider implementing the suggestion of the IP to introduce training for all workers on the impact of domestic abuse on families and children and to discuss with Miss B the possibility of using her case for that training

Case Ref: 20 003 718 Category: Education Sub Category: School transport

• The Council has agreed to remind officers of the need to provide clear and detailed reasons for its decisions on school transport appeals.

Case Ref: 19 020 541 Category: Adult care services Sub Category: Residential care

• The Council has agreed to arrange for the care home to update its policy to include completion of a risk assessment prior to a visitation ban and consideration of alternative options to an outright ban as outlined by the CQC.

Case Ref: 19 020 299 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its internal procedures to ensure that the principles of the Mental Capacity Act 2005 are followed.

Case Ref: 19 018 011 Category: Adult care services Sub Category: Assessment and care plan

• The Council has reviewed the way it records its care and support plans
• The Council has reviewed its advice to social workers about the requirement for financial information to be provided and will roll out a further programme by March 2021.

Case Ref: 19 017 680 Category: Children's care services Sub Category: Looked after children

• The Council has agreed to ensure contact details for family members of looked after children are kept up to date and clearly recorded.
• The Council has agreed to remind relevant staff to record all correspondence or communication with parents of looked after children.

Case Ref: 19 016 828 Category: Education Sub Category: Alternative provision

• Remind all relevant staff to be transparent about its decision making when arranging alternative provision.
• Remind all relevant staff to use the suggested reintegration plan in its policy and ensure any plans set out clear objectives with timeframes for review.

Case Ref: 19 016 727 Category: Adult care services Sub Category: Assessment and care plan

• The Council should remind relevant staff to ensure adults receiving care are given the opportunity to access appropriate support (e.g.family members or advocate) when making decisions about their care.
• The Council should remind staff of the need to be clear about the nature of any meeting with adults in care or their representatives.
• The Council should remind staff to liaise with relatives where this is recorded on any care plan or other relevant document even where the adult receiving care has capacity to make decisions about the care they are receiving.
• The Council should record keeping on an individual's care records and use this to produce an action plan setting out what improvements can be made and what training will be made available to relevant staff.

Case Ref: 19 012 882 Category: Adult care services Sub Category: Charging

• The Council has agreed to remind its financial assessors of the importance to always ask a client about Disability Related Expenses, during a financial assessment, and record any discussions about this.
• The Council has agreed to remind relevant staff within its adult social care and financial teams, that they should always provide an explanation to the client, whenever the Council decides not to treat a specific expense as a Disability Related Expense, as part of a financial assessment.

Case Ref: 19 000 476 Category: Education Sub Category: Special educational needs

• The Council will review its policies and procedures to ensure the special educational provision required by a child’s EHC Plan is delivered;and the Council fulfils its duties to children unable to attend school for health reasons.