Case Ref: 23 016 712 Category: Adult care services Sub Category: Charging

• The Council will review its procedure and circulate guidance to its adult social care staff about the Council's duty to keep Lasting Power of Attorneys involved with reviews of care plans and financial assessments.
• The Council will ensure its complaints team are aware of the Council's complaints policy and timeframes and remind this team of the process for keeping complainants informed of any delays.
• The Council will ensure its complaints team signposts all complaints to the Local Government and Social Care Ombudsman when the complaints process has been completed.

Case Ref: 23 013 106 Category: Adult care services Sub Category: Assessment and care plan

• Council will carry out a review to identify learning around maintaining wellbeing along with duty to achieve best prices

Case Ref: 23 012 356 Category: Adult care services Sub Category: Direct payments

• Ensure a copy of our final decision is considered by the relevant scrutiny committee and cabinet member; and share a copy of our final decision with all relevant staff in adult social care, to discuss and identify learning.

Case Ref: 23 008 320 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff to make sure provision in Education, Health and Care Plans begin on the day of the move to the Council area or within 15 working days of becoming aware of the move if this is later.
• The Council will remind relevant staff of the need to keep parents updated about the outcome of school consultations.
• The Council will remind relevant staff of the appeals process where appeals can only be made to the Special Educational Needs Disability tribunal once a decision letter and Final Education, Health and Care Plan has been issued.

Case Ref: 23 019 894 Category: Education Sub Category: Special educational needs

• The Council was at fault for implementing an unlawful policy to temporarily provide 50% of the speech and language therapy needed in Education Health and Care Plans. The Council agreed to undertake a written review of its decision to implement a policy that was unlawful. The review should explain the actions the Council will take to make sure future policies are checked for compliance with its statutory duties. It should explain how it will tell parents and carers about policy decisions which impact the delivery of provision needed in Education, Health and Care Plans.

Case Ref: 23 007 511 Category: Adult care services Sub Category: Other

• Continue to provide staff training on the Mental Capacity Act 2005 including the powers of LPAs under its existing MCA training framework and e-learning modules. This training should continue to be delivered to Council staff and those at The Gables.
• Provide domestic abuse awareness training to staff at The Gables.
• Provide a workshop on record keeping. This training should have regard to our guidance ‘good record keeping’. This training/workshop should be delivered to Council staff and those at The Gables.

Case Ref: 23 005 064 Category: Education Sub Category: Special educational needs

• The Council was at fault for implementing an unlawful policy to temporarily provide 50% of the speech and language therapy needed in Education Health and Care Plans. The Council agreed to undertake a written review of its decision to implement a policy that was unlawful. The review should explain the actions the Council will take to make sure future policies are checked for compliance with its statutory duties. It should explain how it will tell parents and carers about policy decisions which impact the delivery of provision needed in Education, Health and Care Plans.

Case Ref: 23 004 527 Category: Education Sub Category: Special educational needs

• The Council will undertake a written review of its processes for considering the circumstances of children who are not in receipt of full-time education. The review will also consider the Council’s process for considering personal budget requests. Following the review, the Council will provide guidance and training to staff on the new protocols.

Case Ref: 22 017 171 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its complaint procedure to ensure specific concerns about care are addressed within complaint responses in addition to any safeguarding referrals.
• The Council has agreed to review its financial information sheets/leaflets/internet links to make sure complete information is provided to family members about care charges and contributions at an early stage and always before a large invoice is sent out.

Case Ref: 22 016 611 Category: Adult care services Sub Category: Charging

• The Council will revise its procedures for assessment and care planning to ensure staff are clear that requests for direct payments must be dealt with in a timely manner. It should consider setting out timescales in its revised procedures.