Case Ref: 20 000 987 Category: Adult care services Sub Category: Residential care

• The Council will ensure all relevant staff know and understand the escalation procedure where there are difficulties in locating a service user’s next of kin after their death. The Council will ensure there are processes in place to tell care providers about the escalation processes when needed.
• The Trust will ensure that where it is a corporate appointee, any large sums of money accrued by care home residents are transferred back to the Trust to be held in their patient account.