Case Ref: 20 012 761 Category: Housing Sub Category: Allocations

• •Remind staff to ensure service user records are updated accurately to avoid errors which may affect priority banding and/or placement in the housing list.

Case Ref: 20 011 642 Category: Other Categories Sub Category: Other

• The Council has agreed to remind relevant staff of the duty to make reasonable adjustments for people with disabilities.
• The Council has agreed to ensure any need for reasonable adjustments is clearly recorded in a way that is identifiable by all Workmatch Scheme staff.

Case Ref: 20 011 410 Category: Adult care services Sub Category: Transport

• The Council will consider training for its blue badge decision makers regarding the requirements of the Department of Transport guidance, particularly regarding the assessment of those with ‘hidden’ disabilities.

Case Ref: 20 010 560 Category: Housing Sub Category: Homelessness

• •Remind staff to ensure housing applications are kept up to date when applicants provide information relating to changes in their circumstances.
• •Remind staff to adhere to the timescales as specified by the Homelessness Code of Guidance for Local Authorities.
• •Consider informing applicants who have submitted medical evidence as part of their homelessness application about what effect, if any, this has on the Council’s subsequent offer of accommodation.

Case Ref: 20 009 729 Category: Adult care services Sub Category: Assessment and care plan

• The Council will provide information to the LGSCO to explain what measures it now has in place to ensure it meets the legal requirement to provide information about care and support in a format suitable for the needs of service users.

Case Ref: 20 009 550 Category: Adult care services Sub Category: Safeguarding

• The Council will provide evidence to the Ombudsman that it has made service improvements around sharing information in a timely manner with service users or their representatives about adult social care financial assessments.
• The Council will provide evidence to the Ombudsman that it has made service improvements to ensure contracts between care providers and service users are sent out immediately a service user moves to a new placement

Case Ref: 20 009 234 Category: Children's care services Sub Category: Disabled children

• Remind all relevant staff of statutory complaint timescales (Council has confirmed training has been arranged early this year)
• Remind all stage three panel members to consider, and if necessary recommend remedies to address, the impact of delay in the statutory complaint process.

Case Ref: 20 008 334 Category: Children's care services Sub Category: Child protection

• The Council agreed to share the complainant's experiences and the learning points it identified in its own investigation with its social care teams.
• The Council agreed to review the case recording procedures of its children's social care team and make any necessary improvements it identified.
• The Council agreed to review its process for commissioning parenting and psychological assessments in children's social care cases and make any necessary improvements it identified.

Case Ref: 20 004 802 Category: Education Sub Category: Special educational needs

• Within three months of my final decision on this complaint the Council will provide the Ombudsman with evidence of progress with the Written Statement of Action.

Case Ref: 20 001 412 Category: Children's care services Sub Category: Fostering

• Review what went wrong with the fostering placement, identify any lessons learned and implement any changes needed to ensure a similar situation does not reoccur.