Case Ref: 20 003 523 Category: Housing Sub Category: Homelessness

• The Council will send us an action plan to show how it will reduce the backlog of Housing Register applications and improve processing times.

Case Ref: 20 001 669 Category: Children's care services Sub Category: Other

• The Council will remind relevant staff of the children's statutory complaints process and a complainant's right to pursue their complaint through all three stages, should they wish to do so.

Case Ref: 19 017 309 Category: Adult care services Sub Category: Transport

• Remind mobility assessors to use the free text section to add detail and provide further justification for decisions made.
• Review decision letters to ensure they provide enough detail for applicants to understand why they were not awarded a Blue Badge in order that they can properly appeal.
• Review the Blue Badge process to prevent delay in applications and appeals.

Case Ref: 19 017 164 Category: Adult care services Sub Category: Domiciliary care

• Provide information to show that it carried out the two outstanding actions detailed in a previous complaint response
• Review its complaint process record keeping to ensure documents are properly retained

Case Ref: 19 012 394 Category: Education Sub Category: School admissions

• The Council has also agreed with my recommendationthat this decision statement be made available to the Panel and the Clerk thatdealt with Ms X’s appeals to help ensure the faults identified are notrepeated. This should be done withinfour weeks from the date of this final decision

Case Ref: 19 012 393 Category: Education Sub Category: School admissions

• The Council has also agreed with my recommendation that this decision statement be made available to the Panel and the Clerk that dealt with Ms X’s appeals to help ensure the faults identified are not repeated. This should be done within four weeks from the date of this final decision

Case Ref: 19 011 844 Category: Children's care services Sub Category: Disabled children

• The Council will review its processes to ensure that it starts the planning for young people to transition to adult services sufficiently early to ensure that plans are in place when they turn 18, and for those young people with Education Health and Care plans, starts the process in year 9.
• The Council will review its processes to ensure there are clear records of the short breaks provision it has agreed to provide, and these are updated appropriately, to ensure it is possible to monitor the delivery of these services against the provision set out in the plans.
• The Council will review its processes to ensure that it investigates complaints in line with the timescales for the statutory children's complaints process.

Case Ref: 19 003 389 Category: Housing Sub Category: Homelessness

• The Council has agreed to introduce a short procedure to advise staff on how to review the suitability of interim or temporary accommodation that it is providing, while it is in the process of deciding if it owes the full duty to re-house a homeless household.