Case Ref: 23 006 457 Category: Housing Sub Category: Allocations

• The Council will send a reminder to officers dealing with medical assessments to ensure they are aware of the need to explain the reasoning for decisions on medical priority and that any medical evidence should be taken on its simple reading rather than interpreted.

Case Ref: 23 005 902 Category: Education Sub Category: Special educational needs

• The Council will review its policy for checking EHC plan provision. It should ensure it has systems in place to check the provision when a new or substantially changed plan is issued, when there is a new placement, and when concerns are raised.
• The Council will share any new policy issued with staff in the education department.

Case Ref: 23 005 658 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind relevant staff of the need to respond appropriately to safeguarding concerns raised and to record their actions and decision making, including where the decision is that no further action is required at that time.

Case Ref: 23 005 107 Category: Adult care services Sub Category: Domiciliary care

• The Council will remind the Care Provider who supported a person at home that care workers should keep accurate records of the time spent at care visits and that where they have extra time, they should see if the person would like company or to talk.
• The Council will remind the Care Provider who supported a person at home that care visits should happen as close to the intended time as possible.
• The Council will remind its staff that complaint responses should be clearly identified as such and should set out the person's right to complain to the Ombudsman if they remain dissatisfied.

Case Ref: 23 004 599 Category: Adult care services Sub Category: Assessment and care plan

• The Council has also agreed to consider any learning and training needs in respect of coercive control

Case Ref: 23 003 608 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind staff with responsibility for responding to complaints to refer to the Ombudsman’s Guidance on Remedies to identify a suitable remedy for injustice caused by fault.

Case Ref: 23 003 560 Category: Education Sub Category: School admissions

• The Council has agreed that it will amend the information on its website to make it clearer that, where an applicant lives along the line of the catchment boundary, properties on one side of the road fall within the catchment area of one school and those on the other side are in the catchment area of another school.

Case Ref: 22 017 113 Category: Other Categories Sub Category: Councillor conduct and standards

• The Council will remind the monitoring officer of the need to ensure they explain the reasons for decisions, addressing the areas raised as alleged breaches of the code of conduct, when telling those who have complained about the outcome of the consideration of a code of conduct complaint.

Case Ref: 22 016 809 Category: Housing Sub Category: Homelessness

• Reviews its templates for its prevention and relief duty decision letters to ensure it includes information on how an applicant can seek a review of the duty owed.
• Reminds officers of the requirement set out at paragraph 11.32 of the Homelessness Code of Guidance to keep PHPs under review during the prevention and relief duty stages.

Case Ref: 22 014 961 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind staff that if the Council decides a property is unsuitable for an applicant, it must reassess the household to see if it owes them a housing duty, and also issue a personalised housing plan.