Case Ref: 20 010 344 Category: Education Sub Category: School admissions

• The Council will review its school admission appeals procedures to enable it to comply with the School Admissions Appeals Code requirement to provide a written decision letter within five school days of an appeal hearing.

Case Ref: 20 008 394 Category: Children's care services Sub Category: Other

• The Council has agreed to: •remind staff of the importance of following the statutory complaints procedure.
• •train staff on the process of escalating a complaint through the statutory complaints procedure, and the limited circumstances in which the Council is not required to investigate a complaint, or can refer a complaint early to the Ombudsman.

Case Ref: 20 008 082 Category: Housing Sub Category: Homelessness

• The Council agreed to provide evidence of the changes in procedures it has made to help prevent a recurrence of faults identified because of a failure over several months to take any action over a homelessness case and its poor communications with the complainant.

Case Ref: 20 007 273 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the lessons learned with relevant staff.

Case Ref: 20 006 167 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to confirm it has issued a reminder to staff to deal with complaints within a timely manner.

Case Ref: 20 004 240 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind its social workers of the need to share a copy of a care assessment and care review with their client.

Case Ref: 20 001 927 Category: Education Sub Category: Special educational needs

• Council will remind staff, including relevant management, of the need to inform parents of their right to request a formal review of a Council decision to refuse requests for personal budgets, in line with the SEND Code of Practice.

Case Ref: 20 000 043 Category: Education Sub Category: School admissions

• The Council will remind officers dealing with admissions cases of the need to follow the school admissions code when withdrawing a place to ensure applicants are notified of their right of appeal.
• The Council will ensure there is a process in place for those cases where a residency check raises questions about whether the child lives at the address declared in the application. That process should provide guidance on what action should be taken, when and by whom when contact with the applicant has not elicited a response.

Case Ref: 19 018 482 Category: Education Sub Category: Special educational needs

• Council failed to provide education to PA's son. It has agreed to write to the LGSCO to explain how it will prevent recurrence.

Case Ref: 19 017 140 Category: Education Sub Category: Special educational needs

• The Council has agreed that it will develop a policy and made this publicly available, setting out its approachwhen children are too ill (for example through disability) to attend school.
• The Council also agreed to brief relevant officers on the findings from this investigation;in particular on the need to consider what offer of provision should be made tochildren who are absent from school while it is drawing up an Education, Health and Care Plan (EHCP) and on theneed to avoid repeatedly issuing draft versions of EHCPs which add delay andact as a barrier on parents using appeal rights.