Case Ref: 23 021 187 Category: Housing Sub Category: Homelessness

• The Council will review any similar cases where residents in this building (living in temporary accommodation provided by the Council) have reported problems with the building and consider whether it is appropriate to move them into suitable accommodation.

Case Ref: 23 020 606 Category: Housing Sub Category: Homelessness

• The Council will ensure it has mechanisms in place to assess the suitability of temporary accommodation following reports of disrepair from tenants.

Case Ref: 23 020 068 Category: Housing Sub Category: Private housing

• Review its procedures and timeframes for inspecting/responding to reports of disrepair in privately rented properties.
• Provide training/reminders to relevant staff of: a)the need to properly record their consideration of homelessness applications and to write to applicants to confirm what housing duty the Council decides it owes them, and to explain the applicant's rights of review; andb)the importance of properly considering whether it is reasonable for a homeless applicant to continue residing at a property which is in disrepair and affecting their health.

Case Ref: 23 020 047 Category: Housing Sub Category: Homelessness

• Demonstrate how it will ensure that officers always carry out a suitability assessment to identify the household’s needs before making a placement in interim or temporary accommodation.
• fShow how it will monitor homelessness applications and set reminders of statutory deadlines e.g. 56 days, 8 weeks.

Case Ref: 23 019 748 Category: Housing Sub Category: Allocations

• Remind staff to ensure they carry out a suitability review of a person’s temporary accommodation when applicants or persons on their behalf raise concerns about the suitability of such accommodation.

Case Ref: 23 019 381 Category: Adult care services Sub Category: Charging

• The Council has agreed to reviews its adult social care complaints procedure and take steps to ensure complaint responses are sent within the Council’s timescales. The Council should also ensure it has system in place to monitor complaints to identify if delays are likely to occur, to enable it to take action to minimise the delays and provide regular and meaningful updates to the complainant.

Case Ref: 23 018 625 Category: Housing Sub Category: Homelessness

• The Council will issue a reminder to all relevant staff about the timescales to respond to section 202 review requests

Case Ref: 23 018 548 Category: Housing Sub Category: Homelessness

• Establish a standardised policy between it, and all managing agents responsible for resolving disrepair. The policy should set out clear service level agreements for work to be completed and give the Council oversight over the presence of reported disrepair, and the completion of works. It is expected that such a policy would prevent similar occurrences where the Council has a lack of oversight over reported disrepair and can proactively take action to resolve any delay.

Case Ref: 23 017 860 Category: Housing Sub Category: Homelessness

• The Council will provide an update to the Ombudsman on its progress against the Housing NeedsService Improvement Plan.

Case Ref: 23 017 447 Category: Housing Sub Category: Allocations

• The Council will provide us with an explanation about how it will ensure that open cases will be reallocated and progressed following the departure of Environmental Health Officers.