Case Ref: 21 005 720 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to review how it ensures PCN’s are cancelled where appropriate proof is received. This should include how it ensures PCN’s are not missed and does not result in inappropriate court and bailiff action.

Case Ref: 21 005 670 Category: Housing Sub Category: Homelessness

• e)remind it staff the Council remains responsible for the actions taken by its Housing and Temporary Accommodation Agent on its behalf, or as part of the exercise of the Council’s functions; and f)remind its Agent to ensure it only places individuals in temporary accommodations which have been set up to facilitate individual billing of utilities and council tax, unless in circumstances where such charges are included in the rent.

Case Ref: 21 005 622 Category: Environment and regulation Sub Category: Noise

• The Council will consider what minimum standards its public protection service should adopt for keeping in touch with those who report potential nuisance taking place and consider how it can incorporate such service standards into existing policies.

Case Ref: 21 004 301 Category: Housing Sub Category: Allocations

• The Council will remind staff they must consider whether someone's accomodation is affordable when deciding to end the relief homelessness duty.
• The Council will remind staff that significant rent arrears and threats of eviction should both trigger consideration of whether the Council owes a person a homelessness duty.

Case Ref: 20 014 123 Category: Housing Sub Category: Homelessness

• The Council will review its procedures to ensure that correct informationis given to homeless applicants and that Personal Housing Plans are fullycompleted to ensure that it complies with the duty to take reasonable steps tohelp applicants secure accommodation.

Case Ref: 20 014 023 Category: Planning Sub Category: Planning applications

• By training or other means, ensures the chair of the PAC is aware they should consider all relevant information when deciding whether to call in an application and, in making that decision, be alert to the risk of pre-determination.
• Provides evidence of the Council’s record keeping of its consideration of whether to call in an application to PAC under its terms of reference.

Case Ref: 20 012 977 Category: Planning Sub Category: Enforcement

• The Council will consider what minimum standards its planning enforcement service should adopt for keeping in touch with those who report potential breaches or offences taking place and consider how it can incorporate such service standards into existing policies.

Case Ref: 20 012 738 Category: Children's care services Sub Category: Child protection

• • Remind its adjudication officers and stage three panel members of the difference between fault (maladministration), injustice and remedy.

Case Ref: 20 012 143 Category: Planning Sub Category: Enforcement

• The Council agreed to review its procedures for investigating reports of noise nuisances to ensure it investigates them in line with its legal duties.
• The Council agreed to review its procedures for investigating planning enforcements cases to ensure it monitors compliance with legal notices or warnings it issues.
• The Council agreed to review the co-operative working arrangements between its environmental health and planning teams to ensure co-ordinated responses to reports of noise with links to planning conditions.

Case Ref: 20 011 283 Category: Housing Sub Category: COVID-19

• The Council will remind relevant staff of the need to keep a proper record of initial interviews, including the information provided by applicants and any advice given.
• The Council will consider how its allocations and homelessness teams could work more closely together to give appropriate advice in cases where an emergency transfer is sought but the applicant is also potentially homeless, to ensure all relevant options are considered.
• The Council will prepare an information sheet for tenants who need to leave their homes due to the risk of violence to set out their options and the consequences, and to explain the Council's role. This should be checked by its legal team to ensure it is accurate. This would ensure consistent advice is given to such applicants, although it should be supplemented by advice that is specific to their circumstances.
• The Council will consider what action it can take to improve the availability of appropriate housing for families fleeing violence and reduce waiting times for applicants in Band A (highest priority).