Case Ref: 21 010 520 Category: Environment and regulation Sub Category: Cemeteries and crematoria

• The Council agreed to review how its 2017 cemetery regulations should apply to some sections of its Lambeth cemetery. As part of the review the Council will: consider whether it needs to complete an Equality Impact Assessment or consult with relevant stakeholders, such as existing grave plot owners within the sections; and explain any rule changes to people who have bought a grave plot within the two affected sections since the 2017 regulations were introduced.
• The Council agreed to review the information it provides about types of memorials allowed in its Lambeth cemetery to ensure people are aware of any restrictions and alternative options before they decide to buy a grave plot.
• The Council agreed to review its record retention and disposal policy for decision making about cemeteries and crematoria.

Case Ref: 21 010 122 Category: Housing Sub Category: Homelessness

• the Council will remind staff of their duty to keep written records of section 202 suitability reviews, and to provide copies of these reviews to the resident(s) involved.
• the Council will remind staff of their duties to tell people complaining about the state of property repair that they have a right to request a formal section 202 suitability review.

Case Ref: 21 010 042 Category: Education Sub Category: Other

• The Council has also agreed to provide training/reminders to ensure that staff understand the need to properly record how they have considered the individual circumstances and the reasons for their decisions to prosecute parents.

Case Ref: 21 010 041 Category: Education Sub Category: School transport

• The Council has also agreed to •Draft and publish a separate school transport policy setting out the eligibility criteria and process for those seeking school transport support for children who do not have SEN or a disability; •provide reminders/ guidance to ensure staff are aware of the Council’s duties regarding home to school transport for children who do not have SEN or a disability and are able to access and provide and accurate information.

Case Ref: 21 008 518 Category: Housing Sub Category: Allocations

• Council will review template letters used when making offers of temporary accommodation under section 193 main housing duty to ensure they inform applicant of their right to request a review of suitability.

Case Ref: 21 008 465 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review its processes for dealing with requests from homeless adults without recourse to public funds and share its learning with relevant staff.

Case Ref: 21 007 663 Category: Housing Sub Category: Homelessness

• Share this decision with its relevant staff

Case Ref: 21 005 087 Category: Children's care services Sub Category: Child protection

• The Council agreed to carry out an audit of cases which had been through Stage 2 of the statutory procedure for investigating complaints about Children's Services to ensure it was now following up on agreed actions in a timely way. This followed its failure to do so in this case.
• The Council agreed that it would ensure relevant staff were briefed on the importance of following the pan-London child protection procedures and Multi Agency Public Protection Protocols on working with sex offenders. Also, to follow pan-London protocols on transferring cases between authorities. As a key learning point from this complaint was that these procedures had not been followed in this case.
• The Council agreed it would review its current procedure for keeping in touch with parents whose children are on a child protection plan and who do not live with the child, to ensure it has effective communication in place to share relevant decisions and reports.

Case Ref: 21 006 556 Category: Adult care services Sub Category: Charging

• The Council will review its policies and practices with respect to sharing care reviews, conducting financial assessments in a reasonable time, andissuing invoices at regular intervals. The purpose of the review is to implement services improvements (including training) for the benefit of customers in the future.

Case Ref: 21 006 085 Category: Benefits and tax Sub Category: Council tax

• Remind its council tax officers (and any other relevant staff) of the Council’s reasonable adjustment duty under the Equality Act 2010. It should use this case as an example.