Case Ref: 20 009 627 Category: Housing Sub Category: Allocations

• The Council has agreed to ensure officers record a “bypass reason” which accurately reflects the circumstances to avoid causing unnecessary confusion and distress to unsuccessful bidders for social housing.

Case Ref: 20 007 931 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to confirm the enforcement agent’s review process for clamped vehicles have been implemented. This should include agents providing photographs and recordings of vehicles as evidence to the Operations Manager for process reviews.

Case Ref: 20 005 499 Category: Benefits and tax Sub Category: COVID-19

• The Council will provide training/guidance to staff to ensure they are aware of and take into account the Ombudsman’s Principles of Good Administrative Practice in future.

Case Ref: 20 001 825 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind staff of the importance of keeping to the required timescales when processing medical assessments.

Case Ref: 19 019 954 Category: Education Sub Category: Special educational needs

• • Issue written reminders to relevant staff to ensure they adhere to timescales set out in the complaints procedure.