Case Ref: 16 009 664 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to take action to ensure it has access to those social care records held by the health authority.
• The Council has agreed to require staff to log all cases and alert managers where the lack of historic records causes difficulty.
• The Council has agreed to consider what action it needs to take to prevent a repeat of the faults identified in this case. It should ensure care and support plans are completed properly in future
• The Council has agreed to ensure staff are clear what action to take to ensure adequate support following a placement breakdown
• The Council has agreed to ensure it takes responsibility for the actions of its care providers, or those to whom it has devolved responsibilities.