Case Ref: 20 005 894 Category: Transport and highways Sub Category: COVID-19

• The Council agreed that it would consider what lessons it could learn from this complaint as part of an ongoing review of its decision making during the COVID-19 pandemic that would go to its Cabinet for their consideration.

Case Ref: 19 020 461 Category: Environment and regulation Sub Category: Noise

• The Council has agreed to take steps to make sure that service users and the general public are made aware about the temporary suspension of the Noise Monitoring equipment and priority service for the out of hours telephone line for those calling to report a breach of an abatement notice.
• The Council has agreed to update its Noise Nuisance Policy to reflect that objective evidence, not solely witnessing by a Council Officer, can demonstrate a statutory noisenuisance. The Council should look to provide clarity within its policy on what sort of objective evidence a person could provide when trying to prove a statutory nuisance.
• The Council has agreed to update its Noise Nuisance Policy to provide clarity over the circumstances in which the Council needs additional evidence of a breach of an abatement notice before taking further action.
• The Council has agreed to provide training to its staff about the requirement to take further action on evidence of the breach of an abatement notice.