Service Improvements for London Borough of Hounslow

There are 68 results

  • Case Ref: 20 011 321 Category: Benefits and tax Sub Category: COVID-19

    • The Council has agreed to provide training/guidance to relevant staff to ensure they provide clear evidence based decisions in line with the Ombudsman’s guidance on good administrative practice.

  • Case Ref: 20 007 776 Category: Environment and regulation Sub Category: Antisocial behaviour

    • Provide a reminder to staff to ensure outcomes of investigations following reports of noise and anti-social behaviour are communicated to those complaining.

  • Case Ref: 20 005 894 Category: Transport and highways Sub Category: COVID-19

    • The Council agreed that it would consider what lessons it could learn from this complaint as part of an ongoing review of its decision making during the COVID-19 pandemic that would go to its Cabinet for their consideration.

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