Case Ref: 17 018 631 Category: Housing Sub Category: Homelessness

• The Council will review its procedures and tell us what action it will take to ensure it takes a homelessness application as soon as someone approaches it as homeless.
• The Council will review its procedures and tell us what action it will take to ensure it meets its legal duties to find accommodation for homeless applicants.
• The Council will review its procedures and provide evidence that it is fulfilling its duties to homeless applicants who have approached it after 3 April 2018.

Case Ref: 17 000 645 Category: Adult care services Sub Category: Assessment and care plan

• remind relevant staff of the importance of carrying out independent adult social care needs assessments and reviews, and recording them accurately.
• remind relevant staff of the importance of giving service users, and anyone they wish it to be shared with, a copy of their adult social care needs assessment.

Case Ref: 16 009 664 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to take action to ensure it has access to those social care records held by the health authority.
• The Council has agreed to require staff to log all cases and alert managers where the lack of historic records causes difficulty.
• The Council has agreed to consider what action it needs to take to prevent a repeat of the faults identified in this case. It should ensure care and support plans are completed properly in future
• The Council has agreed to ensure staff are clear what action to take to ensure adequate support following a placement breakdown
• The Council has agreed to ensure it takes responsibility for the actions of its care providers, or those to whom it has devolved responsibilities.