Case Ref: 21 004 608 Category: Education Sub Category: School transport

• The Council will review its post-16 home to school policy to ensure the appeal process is in line with statutory guidance and allows parents to make verbal representations to the appeal panel.

Case Ref: 21 002 153 Category: Adult care services Sub Category: Residential care

• The care provider updates its ‘Comments Complaints & Compliments Policy and Procedure’ to ensure that all final complaint responses include signposting to the LGSCO.
• The care provider reminds its staff (either through written guidance, training or supervision) of the requirement to adhere to the ‘Prevention of Pressure Ulcers’ policy, in particular with the assessment of wounds and seeking intervention from medical professionals when appropriate.
• The care provider reminds its staff (either through written guidance, training or supervision) of the requirement to keep complete and accurate notes relating to the care and treatment of all service users.

Case Ref: 21 000 575 Category: Education Sub Category: Special educational needs

• The Council should remind its staff, who are responsible for notifications of amendments and completions of EHC Plans, to ensure it acts within the timeframes set out in the SEN Code of Practice.

Case Ref: 20 001 211 Category: Children's care services Sub Category: Child protection

• The Council will provide evidence to the Ombudsman of the remedial steps it agreed to take during its investigation of Miss Y's complaint.

Case Ref: 19 011 066 Category: Children's care services Sub Category: Child protection

• The Council will produce a policy on recording meetings.

Case Ref: 20 007 059 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to take action to ensure officers do risk assessments and record them before visiting people in their homes and take appropriate PPE with them to cover all possibilities.

Case Ref: 20 006 051 Category: Education Sub Category: School transport

• The Council should remind staff of the importance of communicating changes in transport arrangements within a reasonable time.