Case Ref: 20 001 211 Category: Children's care services Sub Category: Child protection

• The Council will provide evidence to the Ombudsman of the remedial steps it agreed to take during its investigation of Miss Y's complaint.

Case Ref: 19 011 066 Category: Children's care services Sub Category: Child protection

• The Council will produce a policy on recording meetings.

Case Ref: 20 007 059 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to take action to ensure officers do risk assessments and record them before visiting people in their homes and take appropriate PPE with them to cover all possibilities.

Case Ref: 20 006 051 Category: Education Sub Category: School transport

• The Council should remind staff of the importance of communicating changes in transport arrangements within a reasonable time.

Case Ref: 19 013 954 Category: Children's care services Sub Category: Friends and family carers

• The Council will review of its existing policies which refer to it providing financial support to meet the housing needs of children in need. The Council will provide clearer advice to its officers on how they should consider such requests with reference to housing need; when it will consider grants or loans; terms on which it will offer loans and which decision making body or individual within the Council approves such requests. It will also decide how it will communicate policy changes to relevant staff. For example, through training sessions, staff briefings or other approach as it considers appropriate.

Case Ref: 19 010 474 Category: Adult care services Sub Category: Domiciliary care

• Audit the Care Provider to check whether the late calls are an isolated incident in this complaint or more widespread and take appropriate action.
• Review the contract regarding timing of calls so there is transparency for people using the service.