Case Ref: 23 013 051 Category: Children's care services Sub Category: Disabled children

• The Council will ensure all social workers and family support workers including those working within child protection are aware of the law and guidance concerning disabled children and able to assess or refer for assessment for services under S.17 Children Act and S.2 Chronically Sick and Disabled Persons Act.

Case Ref: 23 012 792 Category: Education Sub Category: Special educational needs

• The Council will ensure a copy of our final decision is considered by the the Local Area SEND and Inclusion Board; and share a copy of our final decision with all staff dealing with EHC Plans and complaints about these.

Case Ref: 22 011 335 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its education staff that, when arranging alternative education for children unable to attend school, they should consider how much education to arrange and keep adequate records of who they make that decision.
• The Council agreed to review how it monitors and records complaints to ensure it issues responses to all formal complaints, even if it believes the issues have been resolved.

Case Ref: 23 008 735 Category: Education Sub Category: School transport

• The Council agreed to review procedures to ensure there are processes in place to follow up suggestions discussed, such as the 1:1 travel arrangement and control measures and are acted on and investigated promptly.
• The Council agreed to ensure officers are reminded case conference notes need to be made and retained showing evidence considered, the decision, and the reasons for the decision.
• The Council agreed to review procedures so parents and schools are given feedback from staff at the time they have concerns about a child’s transport arrangements.
• The Council agreed to remind staff who have concerns about a child’s transport arrangements to record them and raise them with a manager promptly.
• The Council agreed to review why the complaint made in April was not acknowledged or actioned so this cannot be repeated in the future.The Council agreed to provide us with an update about its review of transport teams, the introduction of the ‘link’ meetings to improve communications, and the introduction of new software in the Transport Service.

Case Ref: 23 004 123 Category: Education Sub Category: Special educational needs

• The Council will review its systems and practices relating to how it deals with personal budget requests. The Council should refer to the Ombudsman’s focus report ‘Parent power: learning from complaints about personal budgets’

Case Ref: 23 002 322 Category: Adult care services Sub Category: Domiciliary care

• 1. The Council has agreed to ensure the care provider’s staff are trained in record keeping, pressure area care, and identification and escalation of health concerns. It will report back the outcome of its monitoring of the care provider.

Case Ref: 22 015 597 Category: Education Sub Category: Special educational needs

• Review staff training to ensure all relevant staff understand the importance of precisely adhering to the text within working documents agreed at a Special Educational Needs Tribunal.

Case Ref: 22 012 573 Category: Education Sub Category: Special educational needs

• I do not consider any service improvement recommendations are necessary as the Council is already undertaking a county-wide service review.

Case Ref: 22 010 171 Category: Education Sub Category: Special educational needs

• The Council will identify the reasons for the delays in reassessing an Education, Health and Care Plan and produce an action plan to demonstrate how the Council will address these to meet statutory timescales for needs assessments and annual reviews going forward.

Case Ref: 22 003 906 Category: Education Sub Category: Special educational needs

• At a senior level, the Council will undertake a review of the complaint. The review will focus on why the complainant's reasons for her son not attending were explored further to understand whether its section 19 duty applied. The purpose of the review is for the Council to identify and implement any measures which can prevent an injustice to other service users in the future.