Case Ref: 21 018 484 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure parents are involved in decisions about what advice to seek as part of an Education, Health and Care Needs Assessment and where a request for advice is refused a decision is given in writing with reasons.
• The Council will review with Health partners if there is a suitable mechanism in place to seek new medical assessments when needs are identified during an Education, Health and Care Needs Assessment.

Case Ref: 21 009 891 Category: Environment and regulation Sub Category: Trading standards

• The Council will review its procedures for initial meetings with potential trading standards witnesses to ensure it clearly explains the role of Trading Standards and possible investigation outcomes, and explains the right to take private civil action and documents this discussion appropriately.
• The Council will consider whether providing written information to potential trading standards witnesses may be useful, to ensure there is clear understanding of the role of Trading Standards and the potential outcomes of an investigation.

Case Ref: 21 006 170 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to ensure relevant staff are adequately trained in explaining policies and procedures in easy to understand language. This should include dealing with people under significant stress and who are at risk of disengaging without any support they might need.
• The Council has agreed to review its written information about personal budgets and direct payments to ensure that it provides easily understood information.
• The Council has agreed to review the complaint handling in this case and ensure learning informs future practice.

Case Ref: 21 005 029 Category: Adult care services Sub Category: Charging

• the Council has agreed to: review its procedures and guidance to its ASC team for informing service users about the outcome of reviews and costs of ongoing care, and: confirming this information in writing.

Case Ref: 20 010 675 Category: Adult care services Sub Category: Residential care

• And within three months from the date of our final decision, the Council has agreed to arrange for its Quality Improvement team to: • review and assess the improvements in practice and record keeping KC put in place in response to the safeguarding enquiry. • consider with KC whether any further changes should be made in light of the findings in this decision.

Case Ref: 21 015 623 Category: Education Sub Category: School transport

• Review its procedures on consultation when making changes to its home to school transport arrangements, as outlined at Paragraph 30

Case Ref: 21 011 203 Category: Adult care services Sub Category: Charging

• Remind Adult Social Care staff of the need to discuss care charges with service users before costs are incurred and they they should keep a written record of the discussion.

Case Ref: 21 009 579 Category: Education Sub Category: Special educational needs

• • Review its practice for SEN officer attendance at annual reviews. If an SEN officer is unable to attend the review meeting it should be able to evidence how it will ensure it does not repeat the faults in this case. ol.
• • Provide the Ombudsman with evidence of the improvements the Council has made to its case recording system. Explain how this will reduce the likelihood of a repetition of the faults in this case.
• • Review how the Council’s monitors EHC provision is in place when the Council is funding the provision through the education setting.
• • Review how the Council puts EHC provision in place for children not attending school

Case Ref: 21 006 938 Category: Education Sub Category: School transport

• Review its procedures on consultation when making changes to its home to school transport arrangements, as outlined at Paragraph 31

Case Ref: 21 006 763 Category: Education Sub Category: School transport

• Reviewits procedures on consultation when making changes to its home to school transportarrangements, as outlined at Paragraph 31