Case Ref: 21 005 029 Category: Adult care services Sub Category: Charging

• the Council has agreed to: review its procedures and guidance to its ASC team for informing service users about the outcome of reviews and costs of ongoing care, and: confirming this information in writing.

Case Ref: 20 010 675 Category: Adult care services Sub Category: Residential care

• And within three months from the date of our final decision, the Council has agreed to arrange for its Quality Improvement team to: • review and assess the improvements in practice and record keeping KC put in place in response to the safeguarding enquiry. • consider with KC whether any further changes should be made in light of the findings in this decision.

Case Ref: 21 015 623 Category: Education Sub Category: School transport

• Review its procedures on consultation when making changes to its home to school transport arrangements, as outlined at Paragraph 30

Case Ref: 21 011 203 Category: Adult care services Sub Category: Charging

• Remind Adult Social Care staff of the need to discuss care charges with service users before costs are incurred and they they should keep a written record of the discussion.

Case Ref: 21 009 579 Category: Education Sub Category: Special educational needs

• • Review its practice for SEN officer attendance at annual reviews. If an SEN officer is unable to attend the review meeting it should be able to evidence how it will ensure it does not repeat the faults in this case. ol.
• • Provide the Ombudsman with evidence of the improvements the Council has made to its case recording system. Explain how this will reduce the likelihood of a repetition of the faults in this case.
• • Review how the Council’s monitors EHC provision is in place when the Council is funding the provision through the education setting.
• • Review how the Council puts EHC provision in place for children not attending school

Case Ref: 21 006 938 Category: Education Sub Category: School transport

• Review its procedures on consultation when making changes to its home to school transport arrangements, as outlined at Paragraph 31

Case Ref: 21 006 763 Category: Education Sub Category: School transport

• Reviewits procedures on consultation when making changes to its home to school transportarrangements, as outlined at Paragraph 31

Case Ref: 21 004 608 Category: Education Sub Category: School transport

• The Council will review its post-16 home to school policy to ensure the appeal process is in line with statutory guidance and allows parents to make verbal representations to the appeal panel.

Case Ref: 21 002 153 Category: Adult care services Sub Category: Residential care

• The care provider updates its ‘Comments Complaints & Compliments Policy and Procedure’ to ensure that all final complaint responses include signposting to the LGSCO.
• The care provider reminds its staff (either through written guidance, training or supervision) of the requirement to adhere to the ‘Prevention of Pressure Ulcers’ policy, in particular with the assessment of wounds and seeking intervention from medical professionals when appropriate.
• The care provider reminds its staff (either through written guidance, training or supervision) of the requirement to keep complete and accurate notes relating to the care and treatment of all service users.

Case Ref: 21 000 575 Category: Education Sub Category: Special educational needs

• The Council should remind its staff, who are responsible for notifications of amendments and completions of EHC Plans, to ensure it acts within the timeframes set out in the SEN Code of Practice.