Isle of Wight Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
67% Complaints upheld by Isle of Wight Council
67% of complaints we investigated were upheld.
This compares to an average of 79% in similar authorities.
8 upheld decisions
View upheld decisionsAdjusted for Isle of Wight Council's population, this is
5.7 upheld decisions per 100,000 residents.The average for authorities of this type is
4.6 upheld decisions per 100,000 residents.Statistics are based on a total of 12 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Isle of Wight Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 7 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Isle of Wight Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 13% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 8 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Isle of Wight Council
Isle of Wight Council removes health care support for boy with medical needs
A boy, who has visual impairments and other medical conditions, was without the support he needed for months because Isle of Wight Council did not clarify a Special Educational Needs and Disabilities Tribunal’s decision in time, the Local Government and Social Care Ombudsman has found.
Council fails to investigate children’s services complaints properly
The Local Government and Social Care Ombudsman has criticised Isle of Wight Council for failing to properly investigate a mother’s complaint about the way it removed her disabled son’s personal budget.
Further report issued about Isle of Wight Council
The Local Government Ombudsman has issued a further report about Isle of Wight Council
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 24 000 282
Category: Education
Sub Category: Special educational needs
- The Council will provide evidence of the actions it has agreed to take at paragraphs 26 and 27. This includes:reminding staff about the Council’s duty to provide services in section F of an Education, Health, and Care (EHC) plan; andreminding staff about the importance of effective communication and carrying out agreed actions.
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Case reference: 24 000 143
Category: Environment and regulation
Sub Category: Other
- The Council has agreed to complete a review of this complaint to identify the causes of the delay and explain what action it will take to prevent a recurrence.
Case reference: 23 021 055
Category: Housing
Sub Category: Homelessness
- The Council will publish a policy around the housing of pets with their owners. This will take into account both the Homeless Code of Guidance and the Equality and Human Rights Commission’s advice for a policy that “is inclusive and allows for consideration of individual circumstances”.
Case reference: 23 017 286
Category: Education
Sub Category: Special educational needs
- Inform staff carrying out Education Health and Care Plan needs assessments that responses from Social Care should be chased and included in the report before finalising the plan.
Case reference: 23 013 215
Category: Education
Sub Category: Special educational needs
- The Council has agreed to: remind officers of the statutory duty to review EHC Plans annually; andremind officers of the statutory duty to ensure children or young people receive the special educational provision set out in section F of the EHC Plan.
Case reference: 23 008 399
Category: Housing
Sub Category: Homelessness
- The Council has agreed to remind relevant officers of the need to consider whether a complaint about the suitability of temporary accommodation should be treated as a request for a statutory review.
Case reference: 23 008 363
Category: Adult care services
Sub Category: Residential care
- The Council will remind relevant officers and its commissioned advocacy service of the guidance in the Code of Practice to the Mental Capacity Act on consultation with others about a person's welfare.
Case reference: 23 001 020
Category: Education
Sub Category: Special educational needs
- Remind staff of the requirement to adhere to the special educational needs and disability code of practice on receipt of a request for a review of an Education, Health and Care plan
Case reference: 22 012 546
Category: Planning
Sub Category: Enforcement
- The Council will share the decision with relevant staff.
Case reference: 22 001 912
Category: Children's care services
Sub Category: Looked after children
- The Council will arrange a briefing note or staff training for the relevant social workers to remind them of the requirements around the administration, storage and transportation of prescribed medication for children in local authority care.
- The Council will also remind officers who deal with complaints of the requirement to signpost to the LGSCO once the Council has completed its complaint investigation.
Last updated: 4 April 2015