Case Ref: 24 015 174 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind officers of the need to carry out capacity assessments where a person declines care but appears to show signs of confusion.

Case Ref: 24 000 282 Category: Education Sub Category: Special educational needs

• The Council will provide evidence of the actions it has agreed to take at paragraphs 26 and 27. This includes:reminding staff about the Council’s duty to provide services in section F of an Education, Health, and Care (EHC) plan; andreminding staff about the importance of effective communication and carrying out agreed actions.
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Case Ref: 24 000 143 Category: Environment and regulation Sub Category: Other

• The Council has agreed to complete a review of this complaint to identify the causes of the delay and explain what action it will take to prevent a recurrence.

Case Ref: 23 021 055 Category: Housing Sub Category: Homelessness

• The Council will publish a policy around the housing of pets with their owners. This will take into account both the Homeless Code of Guidance and the Equality and Human Rights Commission’s advice for a policy that “is inclusive and allows for consideration of individual circumstances”.

Case Ref: 23 017 286 Category: Education Sub Category: Special educational needs

• Inform staff carrying out Education Health and Care Plan needs assessments that responses from Social Care should be chased and included in the report before finalising the plan.

Case Ref: 23 013 215 Category: Education Sub Category: Special educational needs

• The Council has agreed to: remind officers of the statutory duty to review EHC Plans annually; andremind officers of the statutory duty to ensure children or young people receive the special educational provision set out in section F of the EHC Plan.

Case Ref: 23 008 399 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind relevant officers of the need to consider whether a complaint about the suitability of temporary accommodation should be treated as a request for a statutory review.

Case Ref: 23 008 363 Category: Adult care services Sub Category: Residential care

• The Council will remind relevant officers and its commissioned advocacy service of the guidance in the Code of Practice to the Mental Capacity Act on consultation with others about a person's welfare.

Case Ref: 23 001 020 Category: Education Sub Category: Special educational needs

• Remind staff of the requirement to adhere to the special educational needs and disability code of practice on receipt of a request for a review of an Education, Health and Care plan

Case Ref: 22 012 546 Category: Planning Sub Category: Enforcement

• The Council will share the decision with relevant staff.