Case Ref: 24 007 412 Category: Education Sub Category: Other

• The Council will remind relevant staff dealing with reports of domestic abuse of the need to check whether an alleged perpetrator lives at the same address as the domestic abuse victim or whether there are other circumstances that indicate a letter should not be sent to the victim's home address.

Case Ref: 24 007 073 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff about the importance of responding to communication in a timely manner; and remind relevant staff of its duty to quickly investigate and act on complaints or concerns raised that the provision is not in place at any time.

Case Ref: 24 006 445 Category: Education Sub Category: Special educational needs

• • Share this decision with the relevant staff and advise the SEND QA Board• Issue a bulletin to relevant staff, reminding them of the process of saving records and the importance of doing so, across the service.

Case Ref: 24 004 447 Category: Education Sub Category: Special educational needs

• 2. Within three months of the final decision the Council will:a) provide an update about the steps taken in reminding staff and having a plan about the need for annual EHC plan reviews and the process staff need to take following a review;
• 2. Within three months of the final decision the Council will:b) provide evidence of the monitoring plan for EHC plan reviews the Council has put into place and its implementation.

Case Ref: 24 000 965 Category: Education Sub Category: Special educational needs

• Provide training and guidance to staff about the need to keep all cases of part-time education provided through the Council’s Section 19 duty under review with a view to increasing this as a child’s capacity to learn increases

Case Ref: 23 021 086 Category: Education Sub Category: Special educational needs

• The Council’s SEND Partnership and Assurance Board will review this decision to inform its work as part of the Council’s SEND Improvement Plan. The Council will provide the evidence this has happened.

Case Ref: 23 020 740 Category: Education Sub Category: Special educational needs

• Remind officers of the deadlines to comply with complaint responses. The Council should also consider whether it can put in place any measures to flag up complaints where the time to provide a response at Stage one and Stage two is going to lapse.
• Review how it considers complaints and concerns brought by parents and young people about special educational provision not being provided or delivered. The Council should consider what improvements to its service it can make to ensure these concerns are picked up upon.

Case Ref: 23 017 474 Category: Education Sub Category: Special educational needs

• The Council agreed to review how it identifies and monitors necessary remedial action when responding to complaints about special educational needs and children’s social care. It should ensure that its complaints process considers what actions are necessary to resolve or remedy a complaint, and that it has an effective process for ensuring these actions are completed.

Case Ref: 23 013 721 Category: Children's care services Sub Category: Disabled children

• The Council agreed to review the records of users of its services, for whom it contracted a Care Provider to meet their needs. This was to ensure the Care Provider was responding appropriately to service requests or complaints it received and meeting the Council's expectations. In particular to ensure it signposted those complaining through the complaint procedure. This was after investigation found inconsistent practice by the Care Provider in this case.
• The Council also agreed to issue a reminder to relevant staff of its expectations if contacted by users of services who faced an unexpected shortfall in care (in this case after the Care Provider withdrew its service). In particular what they should do if faced with a request to make direct payments or use short break money to meet care needs. The Council needed to ensure it kept a clear audit trail of such requests and how it considered and then responded to them.

Case Ref: 23 012 750 Category: Education Sub Category: Special educational needs

• The Council will provide evidence to the Ombudsman of the Council’s plans to improve the timeliness of annual reviews of EHC plans following the Ofsted review
• The Council will provide guidance to officers dealing with requests for a child to be educated out of cohort so they know the process to follow where the child has already begun education.